Trusted Choice®
|
Pledge of Performance
|
Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
|
As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
|
- Work with you to identify the insurance and financial services that are right for you,your family or your business and use our access to multiple companies to deliver those products.
|
- Guide you through the claims process for a prompt and fair resolution of your claim. Help you solve problems related to your coverage or account.
|
- Explain the coverages and options available to you through our agency, at your request.
|
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
|
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
|
- Use our experience and multiple company relationships to customize your coverage as needed.
|
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
|
- Treat you with respect and courtesy.
|
- Conduct our business in an ethical manner.
|
We pledge this to you, our clients and ask that you let us know if we fail to meet our
commitment, so we may take corrective action.