Laura is the best!

Customer since 2001

Always responsive, good service

Customer since 2024

Very easy to work with and excellent customer service. Thank you!

Customer since 2023

I chose HPM Insurance because the agency is local, and was highly recommended by a friend. I am very satisfied with the response time when I have a question. Also, their prices are competitive. Most importantly, if I have a question or need, I know I can call the local office and talk to a live person, in NH!

Stephanie O., customer since 2024

The whole process was seamless and our agent gave us all the information clearly for us to make the right decision for us. I already have a friend that would like his contact name and number.

Customer since 2025

Good people to deal with. Very helpful

Customer since 2002

Great service and knowledgeable customer service.

Rhona T., customer since 2024

I have been dealing with HPM (Holt Agency - Harland Holt) for over 40 years. I have dealt with many of your specialists and have been pleasantly surprised that EVERY time I need something, it gets done right away. One phone call gets me what I need...very refreshing! I wouldn't change a thing...you have the perfect solution!

Estelle V., customer since 2003

We appreciate the prompt attention that Lorraine gave to us here in Bristol. She did not make us feel rushed at all, and took her time with thorough explanations of our insurance picture!

Customer since 2025

You are always getting back to us in a timely manner whenever we reach out to you for help and giving us the information we need to make informed decisions. Thank you for your wonderful service!

Customer since 2004

Angela was exceptional in getting our quotes together as well having an extremely nice personality. Great customer service!!!

Customer since 2022

Lorraine is awesome. Responds quickly to my questions and concerns. Highly recommended!

Customer since 2018

Lorraine has been fantastic as we faced cancellation given our location and house design.

Stephen W., customer since 2023

Every time I ask Natalie to get us a better deal she comes through! I wouldn't go anywhere else for my insurance needs.

Sandra T., customer since 1999

Natalie is very attentive and responsive.

James W., customer since 2001

I appreciate being able to speak to someone in the know, and getting timely responses to my questions.

Customer since 2007

Natalie has always been helpful and quick to respond to any questions I've had.

Customer since 1997

When I recently purchased a new vehicle HPM made the insurance transition from my old vehicle to the new one simple and flawless from binder to new policy.

Robert W., customer since 2018

Great customer service.

Customer since 2021

My requests were taken care of in a timely & efficient manner. I was able to have my questions answered at any point in the process of making changes to my policy.

Customer since 1998

prompt response. thanks

Customer since 1997

Lorraine is always patient and kind. Thank you

Bruce W., customer since 2004

Insurance agent is accessible by email or phone and gets back to us quickly.

Customer since 2004

I appreciate the timely responses and the work done to provide sufficient coverage for my needs, with an interest in finding the most cost-effective solution.

Customer since 2023

Competitive pricing and solid customer service

Customer since 2023

Cooperation, patience and understanding while working together during difficult times is appreciated. Thank you and stay well.

Customer since 2001

You have been taking care of all of my insurance needs for years and have always been very responsive.

Customer since 1997

customer service is superb! friendly and great help when i've had to make changes.

Diane T., customer since 2004

Great, efficient service and affordable rates.

Brian S., customer since 2004

I was helped with my home insurance when I needed it the most. Thank you.

Linda S., customer since 2004

Easy to contact a real person; very responsive.

Customer since 2013

HPM has been right there as my business has changed. Professional service!

Customer since 2016

Lorraine is superb at taking care of anything that comes up. Highly recommend.

Matthew S., customer since 2011

Our experience with Natalie Carbonaro has been excellent. She provides clear and understandable information and gives useful recommendations that are focused on our individual situation.

Melvin S., customer since 2012

I cannot remember when I‘ve had a more professional & yet considerate person to work with than Carley Covell. I’m working through an unexpected automobile purchase and she has made the insurance side of this issue one big part of all of this that I don’t have to be concerned about. Thank you for having such an “all around “ qualified agent.

William S., customer since 2002

HPM helped me save a ton on my auto and home insurance!

Customer since 2004

So far, Laura has been great. The trick with rating insurance companies is that you only know if it was a smart decision if and when you need to make a claim. But she definitely dug around to find a deal that worked for our unusual property and was very pleasant to work with in the process.

Customer since 2024

Easy to deal with, local contact. Always answer all of my questions promptly.

Scott M., customer since 2024

Always very friendly and professional. User-friendly!

Customer since 2008

Our agent, Lorraine Plankey, has been helpful, diligent and caring of our best interests.

Richard D., customer since 2020

It was easy to navigate your website and communicate with you by email, phone, or text with a quick response time.

Customer since 1997

just being there to answer questions and advice

Albert P., customer since 1998

Responsive, courteous, good pricing.

Customer since 2024

Amy is reliable, professional, and compassionate. She went out of her way to help me and understand my situation.

Sweetness G., customer since 2022

Quick, thorough and pleasant to talk to.

Stephen Q., customer since 2003

One of the best things about HPM Insurance is their accessibility. They are easy to communicate with, their rates are reasonable, and their service is excellent.

Customer since 2023

Excellent personal service on a time clock.

Harriet F., customer since 2024

The communication was great. You always got back to me to answer questions in a timely manner

Linda R., customer since 2017

Everyone is always friendly and the service is great.

Robin R., customer since 2018

Very easy to deal with, you reached out to me when you noticed my insurance was increasing and gave me options to help save me money. Thanks for the great customer service.

Roy R., customer since 2014

HPM Insurance always makes sure I have the best coverages and rates. I recommend them to everyone looking for a great agency to work with.

Donna M., customer since 1999

HPM has been great to work with! Our annual renewals are a breeze and their coverage meets our needs.

Customer since 2004

Bristol area residents are fortunate to have Lorraine Plankey as our agent because she is fantastic. Pleasant and very helpful always going the extra mile to get the best fit for each client. Highly recommend that you drop in to see what she can do for you as well.

Sandra R., customer since 2024

Julie made it easy to get a claim taken care of with no hassle.

Customer since 2019

Our car insurance was going to double with the carrier that we had been with for 10 years or more. We had never had a claim with them. The HPM agent found us a carrier who would bind our insurance for the same price that we had paid the previous year. A truly great agency.

Customer since 2004

As I spend most of my time overseas, communication is important with responses in a timely manner. My agent was always responsive to my needs.

Customer since 2023

It is always a pleasure to take anyone. The whole staff is very kind. Carley is very nice and has taken very good care of us. Thank you for everything and always be there for us.

Philip M., customer since 1997

I really appreciate the communication Amy provides. Fast and friendly service!

James U., customer since 2023

professional prompt service knowledgeable accessible

Robert P., customer since 2013

You respond to our calls. Not only that, you return to our calls with an answer to our questions. You treat us how we want to be treated. Not just as a customer but as a friend and a partner that can use some help with questions that affect our insurance needs. Thank you!

Vinson M., customer since 2006

Always good and responsive service on our policies!

Customer since 2004

HPM Insurance is always very quick to respond, and anything that I have needed to get done is immediately taken care of. I couldn't ask to have a better company backing me up. The staff is very professional and pleasant to work with.

Customer since 1997

When transitioning from one vehicle to another, Julie was super helpful informing me of the process; what was needed from me, deciphering some info, and looking up missing pieces to expedite the process!

Customer since 2010

Carley was great to work with and was very flexible with our time and schedule with making sure we were able to make the necessary adjustments to our home. We really appreciated the time and effort she put into working with us.

Linda M., customer since 1997

Someone usually answers the phone and the right person is always responsive and informative. Thank you!

Jamie M., customer since 2019

We had a car totaled due to mice - $18,000.00 worth! Everyone involved with our claim - Julie, the adjuster, etc. were great. Very quick on answers & our check came in less than two weeks! All the details re: the totaled car were communicated directly to Grappone’s (our garage). We didn’t have to do a thing. Very happy with Hanover.

Robert N., customer since 2016

You have worked with us to get what we need the way we needed over and over again. You have made suggestions that made payment more affordable than you could. I appreciate you willingness to listen to our needs and research ways to get there.

Customer since 2017

Prompt service and a variety of insurance carriers to insure the best low cost premiums with adequate coverage.

Craig N., customer since 2013

HPM helped us save money on our insurance and they are always responsive to any questions we have.

Customer since 2023

It's always nice to know that there is somebody understanding all of the complicated insurance stuff for me. If I were left to my own devices to find the best insurance and the best plans, I would surely screw it up.

Shane M., customer since 2010

Excellent communication always!

Margaret M., customer since 2022

Quick response, attention to details, and competitive pricing.

Customer since 2025

Kim was fantastic & helped to find us insurance for our tractor

Peter B., customer since 2025

Very prompt estimate on a roofing claim. I like the inflation coverage which automatically is increased annually to keep pace with my home's valuation.

Thomas O., customer since 2001

Everyone is extremely helpful and in a timely matter!

Customer since 2008

Always a quick response and very professional.

Customer since 2022

We have always had our questions answered in a timely manner and received quick service when needing to file a claim.

Customer since 2016

We love Lorraine! She acts very promptly on all our questions and concerns and is so pleasant about working with us! This is what customer service should be!!!!

Sharon L., customer since 2004

I have already recommended Carley as she was very easy and very helpful to work with!

Customer since 2025

Always available to answer questions or to make changes when needed.

Customer since 2010

Laura is great, very patient and understanding.

Customer since 2021

When I call with questions or concerns my agent Lorraine Plankey always takes the time to answer all my concerns. I am very pleased with my service.

Customer since 2004

We love that we can feel comfortable contacting you with any questions or concerns about our auto and homeowners policies, knowing fully well that we will receive an immediate and accurate answer.

Philip L., customer since 2008

When I recently bought a new car your office efficiently and courteously helped me make a smooth and timely transfer of insurance over the phone.

Gilbert L., customer since 1997

Whenever we call our questions or issues are always answered. Whether it’s homeowners or car insurance. Thanks for taking care of us.

Customer since 2018

You always find me the best rates.

Paul K., customer since 1997

Listened to my concerns, had timely answers and got me everything I needed, even when you didn’t know the answer at the beginning.

Customer since 2025

Your entire team has always been great to work with when needed! Professional, friendly and timely.

Daniel K., customer since 2002

I am not the greatest person with paperwork. Dealing with HPM made it simple to understand and move forward. They were great to work with.

Customer since 2020

I think it goes without saying that most people don’t like dealing with insurance companies. But all parties involved that helped me through the process were very patient and took the time to walk me through the process from start to finish. And in the age of technology, it was a welcome relief to deal with people and not robots.

Customer since 2025

I like the fact that Lorraine checks in with us to see if there are any issues.

David H., customer since 2004

The agents check out alternatives and explain things clearly.

Customer since 2009

I am very pleased with the personal attention we receive.

Customer since 2004

Very friendly and efficient team. I believe it is Lorraine I usually deal with and she is outstanding.

Margaret G., customer since 1997

You address any questions quickly and your service is second to none.

Kenneth G., customer since 2012

Great service. Rep makes customers feel important.

Customer since 2004

Our agent, Lorraine Plankley, is easy to communicate with and has always been very helpful. We also appreciate the personal and local touch.

Customer since 1997

Your availability and information sharing has been very valuable.

Steve S., customer since 2012

Doug and Colleen have been great to work with and very timely when we need anything.

Customer since 2024

Problem solvers! Very attentive and there is no doubt they value your business.

Gail D., customer since 2024

Very personalized service delivered by professional and pleasant staff.

Customer since 2019

You were very helpful in securing for me a type of insurance I was unfamiliar with, builders risk.

Audrey V., customer since 2024

Laura has always been extremely helpful in answering any questions or handling any issues that come up. She is great!

Deirdre M., customer since 1997

Calls answered promptly, when agent unavailable she was very good about getting right back to me. HPM came highly recommended by a friend and we found it was very easy to secure the insurance we needed. No hassles

Jill F., customer since 2023

Good to know you are there for us! Love having a person to contact if I need help.

Earl M., customer since 1997

Amy is very thorough and takes the time to explain everything that is unclear to me. I am very happy with the knowledge she has around insurance. She is friendly and has the upmost professionalism. Glad to have found her.

Scott C., customer since 2024

Customer service including communication skills, professional and caring, prompt response to questions, easy to understand, knowledge of the field, an asset to your company.

Customer since 1997

Lorraine has a very pleasant personality. She always listens to a concern, and she answers any questions we may have. I feel I can trust her doing her job professionally!

Ronald D., customer since 1997

I had to make a change on my policy. I made one phone call, instantly got a response and the change was made with full explanation. I expected to have to play telephone tag with my rep. It did not happen. Well done.

Robert Y., customer since 2021

Very fast service and very pleasant representative. Regular and effective communication. Greatly appreciated!

Customer since 2024

Debbie set me up with the coverage needed, rolled with the changes well and always answered questions that I had.

Steven S., customer since 2024

Laura is always super helpful!

Customer since 2020

Super responsive and helped me navigate questions and ensure I had the right coverage and most importantly with the most affordable option too!

Cari S., customer since 2024

HPM staff always respond quickly to any concerns and help us navigate the complicated insurance world!

James B., customer since 2010

Lorraine was able to find me auto insurance cheaper than what I was previously paying and with better coverage.

Joseph B., customer since 2024

Policy is very reasonable, service is always good. Yes I would recommend.

Customer since 2020

HPM is very thorough with their policies and are able to explain everything to me in a simple way, which I appreciate.

Customer since 2019

We have been very satisfied with your service. That is why we gave you 10. You have been our insurance people for years

Customer since 2019

I am totally happy with the service and friendliness of your service

Bruce F., customer since 2024

Very easy to work with & super helpful!

Customer since 2023

Angela was a pleasure to deal with and very helpful. The prices, value, and service were the best. I highly recommend HPM Insurance.

John H., customer since 2024

I like the local service.

Customer since 2015

There has never been a time that I have called and not received the service I needed! In this quick turning world, it is refreshing to have a company operate at the speed of today. I'm very thankful for HPM Insurance. They make my job so much easier!!!

Estelle V., customer since 2003

Awesome response to my inquiries and fast enrollment.

Rhona T., customer since 2024

We chose HPM because they are local and always available for face to face meetings to answer our questions and provide excellent service.

Angela F., customer since 2021

Great support. Online and off. Found me the right insurance for a reasonable price.

Customer since 2011

Good prompt service.

Customer since 2010

Prices and service are good

Customer since 2004

Natalie (Carbonaro), Is always quick with a response to any questions or problems.

Customer since 2010

HPM has always answered any questions I have in a timely manner. Keeping me informed ahead of time of renewal and or changes.

Customer since 2007

We have been pleased with the level of knowledge and support in working with Natalie.

Customer since 2004

Fast, efficient, knowledgable

Jeremy B., customer since 2022

Great customer service! Everyone I have dealt with is polite, concerned, and caring.

Customer since 2013

Whenever I have needed an agent for a question of anything, I have been treated graciously, and all matters have been resolved easily.

Customer since 1997

Friendly very knowledgeable staff willing to work with the customer to find the correct policy and coverage for a competitive amount.

Robert W., customer since 2018

Amy is an amazing agent. She represents HPM very proud and takes her job seriously. Amy ALWAYS puts her clients first and does all she can to make sure they get the best rate possible. Thanks Amy!!

Matthew B., customer since 2022

Amy is always very helpful and takes care of any issues our company needs.

Customer since 2018

It is a stand by your side assistance. Whenever an occasion happens that requires insurance assistance we are able to call and get answers immediately.

Doris T., customer since 2001

Natalie has gone above and beyond to make sure we have the right coverage we need for a reasonable price. Could not be happier with HPM.

Customer since 2017

Your customer service is great.

Customer since 1997

I tell people to call or go to you all the time. You are all very helpful with my insurance needs. I really appreciate it.

Customer since 2018

The people that have helped me with my insurance needs over the years have always been very good to deal with. Within the last year I had to choose a new insurance company, and Natalie was very patient with my questions and working with me. I appreciate the friendly assistance I have always gotten through HPM.

Diane T., customer since 2004

HPM is always very responsive to any inquiry and gives sound advice regarding insurance needs.

Customer since 2008

HPM has always been easy to contact and easy to work with. It's nice to know that there is a real person there when I call. And I love being able to use a local company for my insurance needs!

Customer since 2013

great company that takes care of their customers

Customer since 2004

Quality of the responses from Natalie Carbonaro at HPM Insurance

Melvin S., customer since 2012

I like that I have a local office and a person who continues to provide my coverage to go to.

Customer since 2010

Laura is very helpful and dug in deep to find us a plan that works since we have an unusual situation. I feel that she'll make sure we get great service if we need to make a claim. We've not made one yet and that's the proof in the pudding but so far, so good.

Kirsten D., customer since 2024

I always get a helpful, timely response to my questions/issues. I've been with HPM (previously McBriarty) over 40 years and have never regretted it.

Customer since 2001

Lorraine is friendly and attentive.

Customer since 2008

Amy was so helpful throughout the process and worked hard to find us the best rate and coverage for our small business. 100% recommend!

Customer since 2024

We have been a customer for what seems like forever so we know what to expect for service.

Customer since 2004

Been with HPM for a long time and always been a pleasure. I ask lots of questions and always get a quick response. Definitely happy customer

Scott P., customer since 2021

Thank you for being able to handle my insurance policy needs while I was traveling out of the country.

Customer since 1997

Lorraine Plankey is unfailingly responsive and her knowledge is impressive. Thank you!

Customer since 1997

Amy was very easy to talk with and she got us a quote quickly. She was very kind and professional.

Grant S., customer since 2024

In the past, you have researched to find better rates when our kids were teenage drivers.

Customer since 2004

HPM has always been responsive over the years as our needs have changed to ensure we have the necessary coverage at a reasonable price.

Customer since 2004

Always very responsive. I have recommended HPM to others in the past and will continue to do so.

Jeffrey H., customer since 2020

Very friendly and knowledgeable staff to work with!

Customer since 2006

You go the extra mile to be helpful and make sure that the policies are meeting our needs. Everyone is very kind, friendly and polite. I give my highest recommendation to a well deserved business.

Customer since 2024

Service is very good.

Customer since 2013

You listened to what I wanted and came up with an insurance company that perfectly matched what I was looking for. I've already recommended you to other people.

Eugene H., customer since 2023

We have been using HPM Insurance for about 10 years now with one of our biggest events. Kim is always responsive, and we get the coverage we need!

Customer since 2013

Fast & efficient service.

William M., customer since 1997

My husband does all of the dealings and he was dealing with a very nice young lady I am not sure of her name but she was very wonderful and we are very happy with her services.

Linda M., customer since 1997

Reliable, quick service and reasonable premiums.

Craig N., customer since 2013

HPM and its agents are always responsive, professional, and helpful. You inspire great confidence in your clients!

Customer since 2017

Always pleasant, courteous, and friendly service.

C M., customer since 1997

Anytime we have a question or problem HPM has been there to assist us. The team really helps in very stressful situations.

Donald M., customer since 2002

Caring staff at HPM and very efficient.

Jamie M., customer since 2019

You are always responsive with my questions and concerns and proactive about watching out for my pocketbook.

Customer since 1999

I recently purchased a new vehicle and needed to get coverage on that vehicle. It was the day before a holiday weekend so I was in a panic. Natalie had the heart of a teacher and explained that I would be covered if I was replacing my currently covered vehicle. I love peace of mind. Thanks Natalie.

Celeste W., customer since 1997

Great service! Thank you!

Customer since 2019

Everybody I’ve had the pleasure of working with at HPM has been a joy. Super responsive, nice, and really work on making everything easy for me as the consumer. 100% recommend!

Margaret M., customer since 2022

Whenever I have a question regarding my insurance, I contact HPM and my problem is solved right away.

Kenneth M., customer since 2010

Always fast and friendly service when we call for information or to make a claim.

Customer since 2016

Easy to work with and very helpful.

Andrew M., customer since 2019

Deborah is a great agent and always has the answers to my questions.

Customer since 2021

Solid and timely responses from Lorraine and Donna, and especially good application guidance from Donna.

William S., customer since 2024

Very knowledgeable at finding the best insurance company, at a lower cost with the same coverage as the more expensive insurance companies.

Customer since 2023

Lorraine is always quick to respond to our questions and concerns. She is a wonderful agent who goes above and beyond.

Sharon L., customer since 2004

As always, Meagan McQueen was professional and efficient in answering my questions and completing my requested changes.

Customer since 2008

I have had consistently prompt, useful help from Meagan McQueen.

Customer since 1997

I have never had a problem with this company or Meagan McQueen.

Roger L., customer since 2001

Lorraine Plankey is pleasant, knowledgeable, and responsive!

Customer since 2018

You do a great job of providing solid service, for example, a timely heads-up on the questionnaire required for updating my umbrella insurance coverage.

Customer since 2004

Friendly and competent.

Customer since 2004

Advocated for us.

Customer since 2004

I called in with a change of vehicle. The representative was very thorough with getting the information and asking if there was anything further I needed.

Vicki K., customer since 2007

We enjoy working with the staff to help out on our insurance needs. Top notch agents!

Customer since 2020

Professional, speedy, and friendly service.

Guy B., customer since 2021

I always have confidence that when I call Lorraine with questions about my insurance plans or any questions I have I know she will check everything out and explain any questions I have regarding my policies.

Customer since 2004

Communication and price is excellent.

Glen G., customer since 2013

Always ready to help with a question or a problem and gets it fixed. Also a friendly smile when I walk in the office and I feel like I'm meeting up with a friend, not a business...thank you Lorraine.

Customer since 2013

Over time we have found there is always someone ready to help, offer good advice, and suggest good products.

David H., customer since 2004

The first time I called to inquire about motorcycle ins., the woman never put me on hold, answered all my questions, and got a policy set up, quick and simple and polite.

Robert H., customer since 2014

Lorraine, you have been a pleasure. Competent, efficient, and always pleasant. Thank you.

Margaret G., customer since 1997

Very easy to deal with. Representatives are very responsive and kind.

Customer since 2023

Personal help is always courteous and helpful. Given me the answers quickly or will get back to me very soon. Helpful in the explanations of the policies and if it could be better/less coverage necessary.

Customer since 2015

Thankfully we don’t need you often, but when we do you’re very helpful. The last time was when a neighbor’s tree came down on our roof. You knew the correct rules about who was responsible for cleanup.

Customer since 1997

Very helpful in complicated cases.

Heinz M., customer since 2011

You're always there, if I have to leave a message you call back quickly. And you have always given me a satisfying answer to things I wanted to know or didn't understand. And you gave me a great bundle on all my insurance needs, and never even tried to sell me insurance I didn't need. I am very thankful for that in these tough times.

Nancy F., customer since 2002

Very helpful in getting both professional insurance and home insurance.

Customer since 2004

I appreciate the personal touch, knowing you’re there to help.

Customer since 1997

Angela is my agent and I refer her 10-20 clients per year. Where she goes, myself and my clients go.

Customer since 2024

I like that I always get a follow-up or replies to my questions in time. And, in general, I like the services I receive and that the vehicle job is done. I also find this insurance to be cost-effective for our current needs.

Customer since 2022

We appreciate that when we call we speak directly with someone who knows us and our various accounts. Professional and knowledgeable staff!

Customer since 2019

I appreciate Laura's knowledge on any related insurance information. She is prompt at responding, and is personable and professional at the same time!

Customer since 1997

Your team is knowledgeable, courteous, proactive, and always helpful.

Frederic B., customer since 1997

I like the price and value of the insurance products.

Rodney B., customer since 1997

On our last storm damage claim (Christmas storm 2022) the adjuster was very fair and answered all of my questions and received very fair and very timely compensation. I heard horror stories from other neighbors and the hassles they were going through to get fair compensation from their insurance companies for their losses and damages. Hardly anyone was spared in our local area. 5 stars for HPM insurance!

Douglas A., customer since 1997

Down to earth. Friendly, helpful, and thoughtful.

Derek B., customer since 2023

Open and transparent communication, explaining the entire process and agency mindset along with making thoughtful recommendations. I greatly appreciate it.

Sean E., customer since 2009

Very responsive and willing to assist. I also appreciated the research done to find me lower rates with comparable coverage when switching from Mapfre.

Customer since 2012

Always available to answer any questions.

Customer since 2010

Excellent customer service, always pleasant to do business with!

Customer since 2011

Laura rocks!

Customer since 2001

Prompt and courteous with any of my questions, and got us the best rate.

Customer since 2019

Excellent customer service. Meagan has been great, always patiently taking the time to discuss my policy and answer my questions.

Customer since 2010

Quick response for claim filing as well as quoting a potential insurance coverage.

Customer since 2005

It's comforting and reassuring to have an actual person I can contact, by phone, with any questions or concerns I have about insurance issues.

Customer since 2009

Excellent response time & customer service.

Customer since 2023

Amy has been nothing short of awesome in providing guidance and support with the services she offers. It is clear that she cares, and we appreciate having her in our corner.

Adam S., customer since 2023

You folks are always prompt and responsive.

Brian A., customer since 2019

Smooth onboarding with the assistance of Julie. She kept on top of open issues that needed to be resolved.

Colleen L., customer since 2023

The number one thing HPM does right is consistency. I never have to worry about any of our insurance needs. This is due to the hard work of Kim Dowse who takes a personal approach to her job and I love that! Kudos to HPM and Kim! You make my life easier - that's for sure! I would never hesitate to recommend HPM to anyone.

Customer since 2003

Lorraine was awesome and acted quickly on a Friday afternoon for us so we could get our new boat insured ASAP. We appreciate you and your swift work and communication.

Stephen W., customer since 2023

Always have an answer for me to all my questions, prompt response to all requests!!

Customer since 2018

Debbie was great at explaining everything I asked during the application process. Great response to subsequent questions.

Steven S., customer since 2024

Amy responded quickly and thoroughly to my inquiry, provided several quotes within 2 days, and made a real effort to let me know my condo association's business is valued.

Customer since 2023

HPM is a local agent in our area and that is important to us. We appreciate that they are only a phone call away to meet our needs. Thank you for all you do.

Customer since 2021

Great, friendly, and very fair service.

Customer since 2022

Lisa was a big help with my policies and kept me informed.

Linda D., customer since 1997

We had a water damage claim a few years ago and everyone at HPM handled everything beautifully.

Customer since 2021

We have the secure feeling that if something happens there is always a person we can talk to and get any emergency under control. You have been there for us.

Customer since 1999

You got the right company and cheaper.

John K., customer since 2023

Efficient, friendly and personal service. I feel valued as a customer.

Susan R., customer since 2021

Natalie is very knowledgeable, professional and helpful to our specific insurance needs especially this year when so much seems to be changing for the insurance industry.

Customer since 2004

I can always call or send email and get a quick reply that answers my question. I can let our insurance agent choose the best company to provide insurance for us.

Customer since 2004

Natalie and everyone at HPM have continually made it clear that they are genuinely concerned,willing and able to address any insurance needs, questions or concerns.

Robert W., customer since 2018

I've been getting my insurance from HPM for over thirty years,and have consistently gotten helpful and friendly service from everyone i've spoken to there, along with the willingness to help me find what I need. thank you.

Diane T., customer since 2004

I have not met any of my agents, but, each time I have had a question , my query has been responded to quickly and satisfactorily. I am very pleased.

Customer since 1997

Friendly and timely follow up. Easy to do business with. Care about their customers. Local and convenient Very competitive prices and coverage

Susan F., customer since 2023

Kim always does a great job taking care of my insurance needs.

Customer since 2024

Very responsive and helpful.

Paul C., customer since 2023

Donna has been great in finding me policies that are better suited for our family. She's saved us over $3000 in annual premiums.

Marc L., customer since 2023

Great customer service.

Catherine G., customer since 1997

The service is prompt. I haven't had to file a claim, but questions and updates are always done and answered quickly.

Duane T., customer since 2008

I called to reduce auto insurance coverage as we had paid off the loan. Decided to keep Comprehensive as it will pay for windshield replacement. On modern cars with massive electronics this can get expensive, good advice.

Thomas S., customer since 2010

It is so easy to speak with a real person, and the service has always been excellent.

Customer since 2013

Prompt and courteous service from people who know their business.

Melvin S., customer since 2012

Just always seems to be so helpful.

Customer since 2018

Knowledgeable and responsive in a timely manner.

George S., customer since 2023

They are very responsive to questions and concerns!

Customer since 2019

Great customer service and product knowledge. Made the process so easy.

Cody P., customer since 2024

Meagan,you are a great person to talk to. You explain everything so it makes it easier to understand. We appreciate this very much. Ed and Linda

Customer since 2019

Easy process. Friendly people. Good communication

Scott M., customer since 2024

Deborah was very promped and easy to work with.

Customer since 2017

Answer all questions. Respond quickly. Policies reasonable cost, but we never had a claim! Close by, so we can talk person-to-person if needed.

Peter P., customer since 2004

Laura was great at follow-up and being available - and mostly at making something work that didn't seem possible. Since this is an insurer that I'd not heard of before, I was grateful for her reminder that she'd be there to help with any issues.

Customer since 2024

You were always there.

Customer since 2000

I pick up the phone, or send an email to Lorraine. My question is answered or concern is addressed swiftly . I dont have to lose any sleep over it. I truly feel Lorraine is working on my behalf. She is great and I trust her.

Customer since 2022

I've received excellent service. My coverage was explained and my questions were promptly answered.

Thomas F., customer since 2022

Very responsive when we need them.

Customer since 2010

Having used "big box" insurance companies in the past, I am very happy with HPM insurance. If I have a question, I can call and speak with an agent or visit the HPM office near me. When I switched to HPM, the transition was seamless, and I was pleased with the whole process. My premiums with HPM are considerably less than they were with my former company, and my coverage is better. Over-all, my experience with HPM has been very positive, and I'm glad I made the switch!

Customer since 2023

Good customer service.

Customer since 2020

We have had 2 claims in the last 3 years. Everyone was very helpful.

Joseph R., customer since 2012

You have always taken care of me, including when you saw my premium was going up, you reached out to give me options to help save me money.

Roy R., customer since 2014

We forgot to give you our new address, thank you for tracking us down.

Customer since 1997

Hpm insurance is the most affordable and easy to communicate with.

Customer since 2021

Well, I have been with this company through all the name/company changes since I was 19 years old and I am 67 now. I have always had great service. Quick service after claims. Someone is always available when I have questions or changes. Keep up the great work!!

Kim F., customer since 2001

Any time I’ve had questions, or had to make changes, it was always made very simple and easy.

Heather L., customer since 2021

Fast and friendly service! We have been with HPM since 2006 and have had no complaints! Thank you for all your help with our insurance needs.

Vinson M., customer since 2006

Always good service through many automobiles over the years, as well as through our recent move. Remain just as available by phone as their portal service has expanded!

Customer since 2004

You have provided quick, efficient and friendly service to us.

Sharon O., customer since 1997

The girls were very helpful and informative while walking me through the entire process. I was and am very happy with this company.

Sandra R., customer since 2024

Saved me significant $$$

Bruce W., customer since 2024

I was very grateful that you reached out to us to update things.

Rose S., customer since 1997

Excellent service and competitive premiums. I can talk with a live person anytime and not a recording .

Craig N., customer since 2013

The insurance reps are always available by phone. I like to talk directly with a person, not with an automated answering machine that takes me through an endless telephonic labyrinth.

Customer since 2018

You have always been responsive, pleasant and professional, we appreciate your service. Thank you

Bernard M., customer since 2019

Excellent customer service. Agent follows-up yearly to update any coverage.

Customer since 2007

Service has been personal, pleasant & efficient.

Customer since 2019

Great customer service. Very competitive rates. Always willing to go the extra mile to make things worry free.

Celeste W., customer since 1997

I usually send an email or call. Everything is fast and efficient! I have recommended you via FB!

James M., customer since 2018

Always friendly and helpful I wouldn't switch

Richard M., customer since 2009

Very professional and responsive.

Customer since 2022

I feel as if you have my back. Things go so smoothly and it takes the burden off of me that you are taking care of my insurance needs.

Donna-Jean M., customer since 2001

Excellent service and response time.

Customer since 2023

Reasonable pricing and helpful.

Customer since 2023

My question was answered quickly and efficiently.

Customer since 2020

Very good coverage and reasonable price. Also prompt service.

Customer since 2023

Prompt and courteous personnel.

Customer since 2007

Kim and Lorraine at HPM are always there for us, promply answering our questions, making sure our policies are current, our occasional claims promptly filed and dealt with. We've worked with them for 17 years now and would hightly recommend them for both business and personal insurance needs.

Steven L., customer since 2008

Good rates and if I have a question quick response

Michael T., customer since 2010

Meagan McQueen is our contact at HPM. She has always been very responsive, thorough and willing to answer our questions, and to service our account. HPM is lucky to have her on staff, as we are lucky to have her as our Personal Specialist.

Russell K., customer since 1997

When I have questions about my policies I contact Meagan and she always responds immediately in a professional and courteous manner. That equates to peace of mind.

Customer since 2008

quick response time to any questions I've had over the years.

Customer since 2020

Your Bristol NH agent Lorraine Plankey is a pleasure to work with. Knowledgeable and responsive. Although insurance rates seem to be skyrocketing, I am convinced she is getting me the best product available.

Robert M., customer since 2018

Very fast quote, reasonable pricing and provided a policy unavailable from other companies.

Customer since 2023

I don't have any specifics, but you have always been easy to deal with and very helpful.

Roger L., customer since 2001

Lorraine is always available to help answer any questions we have. She made phone calls that she knew we needed answers to for us. Even during the pandemic, she was there for us if we needed her. Lorraine always greets us with a smile and is so pleasant to work with which is important.

Sean L., customer since 2019

Lynn, you have always responded quickly to our questions and helped us with all our needs.

Karyn O., customer since 2009

Immediate and personalized service is of utmost importance us, and that's been my experience with HPM.

Mary K., customer since 2003

I know when I call with any problems or questions my agent is always there to fix my problems and make sure I understand everything.

Customer since 2004

HPM/Kim is always attentive and quick to respond. Also, Kim and HPM are very diligent in making sure they know what our specific needs are. This particular experience involved us obtaining some extra insurance for our Comedy Night event regarding us holding a one-day liquor license. Kim made the experience very easy for us!

Customer since 2016

Very responsive and helpful!

Luke L., customer since 2023

Lorraine was quick to respond to our questions. We appreciate that.

Customer since 1999

Communication is key. Every time I ever had questions (and it's happened often because I have been a worry wart over the years) every person listened to me, was thorough in addressing my concerns, and followed up by having my back. I'm very grateful.

Customer since 1997

Always responds quickly and is very pleasant.

Customer since 2004

Deb Stanhope has been very pleasant to deal with. I feel she has done her best to meet our insurance needs.

Stephen J., customer since 2020

Good telephone response and follow up.

Customer since 2004

Donna was a delight to work with and explained things well. She gave great advice.

Laurence E., customer since 2023

Good customer service and fast response time on claims.

Customer since 2021

The swift response and helpfulness is second to none and we've dealt with many insurance brokers!

Stacey C., customer since 2021

Excellent customer service!

Customer since 2021

Lorraine is very efficient, promptly returns calls and is a pleasure to work with.

Customer since 1997

Have always covered losses well. Always available to answer questions and look at options.

Customer since 2007

Lorraine Plankley has a rare ability to be both personable and professional. A rare and very helpful trait which makes it easy to get things done. On that one to ten scale, I’d give her a ten.

Customer since 1997

So far things have gone well

David E., customer since 1997

This company has always had our best financial interest in mind and is always looking for ways to save us money by shopping the best prices for us .

Customer since 1997

Teresa Fonseca at HPM Insurance is always responsive to answering questions and taking care of our insurance needs. I do recommend HPM to all my friends.

William C., customer since 1997

Great customer service, and friendly personnel

Paul F., customer since 2019

We find HPM staff to be very knowledgeable and helpful. Our questions are always answered immediately or in a timely fashion. We highly recommend them.

Customer since 2019

Everything!

Customer since 2004

HPM and Lynn McGreer have been great to work with. Always a call or email response immediately. Great service.

Customer since 2016

Overall a great experience and a MUCH better rate than the insurance company I was with for 20 years. Definitely would recommend!

Jason L., customer since 2023

Very friendly service in the Bristol office every time I go there !

Earl M., customer since 1997

Able to respond quickly to questions and requests. HPM proactively seeks to improve coverage as it did with our home owners policy.

Sondra A., customer since 2022

Lorraine always makes sure we have the correct coverage and at the best price! Nice to have one less thing to worry about!

Gary H., customer since 2020

Great responsiveness and pleasant service!

Vanesa P., customer since 2023

Lorraine is great! Always super helpful with any questions we may have!

Customer since 2020

Prompt service, clear communication skills, professional knowledge, positive attitude

Customer since 1997

Donna's dedication, attention to detail and excellent personalized service will keep me an HPM customer! Thank you Donna and HPM

Customer since 2021

Accessability

Hector G., customer since 2005

Very friendly & helpful

Derek B., customer since 2023

Lorraine has been very responsive and helpful during some recent auto policy changes.

Customer since 2020

We have always considered ourselves lucky to have you as our Insurance Agency! Have a wonderful Holiday Season!

Customer since 2012

Teresa always responds to my emailed questions quickly.

Eryc C., customer since 2019

Quick to reply to requests and resolve insurance related issues whether on behalf of the company or an employee.

Martin B., customer since 2003

I have never had a difficult time contacting an agent that could answer any questions and everyone is always friendly,accommodating and knowledgeable.

Ralph D., customer since 1997

Someone is always available to answer any questions we have and to offer advice when necessary.

Customer since 2012

Quick and painless renewal every year. Reasonable rates.

Customer since 2020

Our agent (Laura Dumont) took the time to explain step by step what is required in order to add on a policy. She was extremely patient, kind, professional, friendly, and knowledgeable. Interacting with great agents makes a world of difference.... Laura was fantastic!

Customer since 2010

I had a water heater leak and caused water damage. It was an easy experience. Having the water damage was a pain but having a great experience with you guys made it a lot better

Customer since 2019

HPM was proactive in recognizing that the current carrier of our homeowners insurance was falling short of their expectations and that a change in carriers was needed. This resulted in a new carrier which met not only HPM's expectations , but also ours !

Customer since 2012

Laura was there for me every step of the way when my truck was totaled. She advocated for me and made me feel like I was part of a family as opposed to just a number in a system. She worked her but off and made sure myself and my family were taken care of.

Joseph C., customer since 2020

The employees of HPM are always friendly and promptly respond if I have any questions. The service provided by them has been great.

Customer since 2015

Amy was relentless in her pursuit to help us find the best fit for our business. She's professional and cares. We appreciate the efforts she made to put everything together in short time.

Adam S., customer since 2023

Great customer service!

Customer since 2022

Courteous and friendly staff. Guide you through the process things to consider quickly and easily.

Customer since 1997

HPM was recommended by a friend. I stopped by the office and was giving an agent that took two weeks to respond, also the wrong amount. I went back to the office and was lucky enough to get Julie Costa who took the time to give me a quote and explained everything in detail. A pleasure to work with.

Carol L., customer since 2023

Your company has been very easy to work with and a focus on customer service!

Customer since 2022

I like the personal service

Jason H., customer since 2015

Donna was extremely helpful. She kept in touch and was great to work with.

Lisa K., customer since 2023

I’ve been with HPM for a number of years now and it has been a good experience, Thank you

Customer since 2008

Very responsive. Got back to me right away. Anticipated my needs well. Didn't try to " up sell" me more than I needed.

Customer since 2023

Provided the information that was requested per a change to a policy.

David C., customer since 2011

no matter what my needs are, HPM takes care of it right away with no problems...absolutely wonderful to deal with!

Estelle V., customer since 2003

I appreciate the very personal and friendly service. Julie really took the time to help me understand my options.

Customer since 2023

Meagan has always been quick to respond and help us with any questions, changes or anything that we need with our insurance. It's nice to know she is close by and not in a huge office in another state. That makes us feel like she really cares about us and our needs. Thanks HPM!

Iris L., customer since 2022

Lorraine is a friend, yet she treated us in a very professional way. Answering all our questions and actually saved us money on our condo insurance. In fact, a friend inquired today about our coverage and I mentioned Lorraine.

Customer since 2023

We have been very happy with the accessibility and responsiveness of our agent, Suzanne Harbour.

Customer since 2021

First, thank you for introducing yourself as our new contact at HPM. It is so very helpful to know who to contact if the need arises. And secondly, your company has always given us options to choose the best rates which we really appreciate. Thank you!

Customer since 2004

Prompt service; quick response to questions; offered payment plans; even sent a thank you note!

Customer since 2023

Prompt, competitive, and easy to work with.

Customer since 2023

Very much on top of things. Responsive. Help cover the odd situations like airbnb and old houses. Offer all the insurance options we need.

Customer since 2021

Friendly service, personalization and competitive pricing are what makes HPM a great business to deal with.

Customer since 2024

Samantha was awesome and she expedited our coverage after I discovered that State Farm dropped us after 2 months with no explanation.

Stephen W., customer since 2023

Great service with unbeatable prices

Bruce M., customer since 2010

We like the convenience of the local location and always being able to reach someone on the phone when needed.

Customer since 2021

Your office is always prompt in returning calls, and gathering the information that you are looking for

Diana C., customer since 2008

Very helpful & knowledgeable staff

Customer since 2001

It's nice to get a response in a timely manner . Always have. Keep up the good work.

Customer since 1997

I appreciate the fact that HPM contacted me to inform me that they believed I could save money with another insurance carrier. I’ve had to do that myself over the years. Also the transition was seamless; Thank you!

Customer since 2001

Everything. Great customer service always.

Kenneth W., customer since 2013

Very friendly and helpful, great personalities.

William S., customer since 2015

I like being able to talk to a person who is helpful and can be reached almost anytime.

George S., customer since 2023

Efficient, friendly. Helped me to get a lower rate

Customer since 2004

Excellent service and affordable rates.

Brian S., customer since 2004

You were there when I needed you. HPM was very helpful in getting the insurance I needed when I purchased my home. Have been with them for a long time and they have always come thru. I highly recommend them

James S., customer since 2010

Lorraine has been great to work with!

Customer since 2011

I appreciate the quick response to calls/emails. Also, we like knowing that HPM is shopping for the best coverage.

Customer since 2004

Easy to contact (and speak to a real person!). Local company.

Customer since 2013

I believe my relationship with HPM spans 25 years, utilizing their knowledge and experience for a variety of insurance needs for both business and personal coverage.

Customer since 2012

I have always had questions answered promptly

Customer since 2004

Any time I have needed help with a quote or an adjustment to my insurance, HPM agents have been very friendly and helpful and set me up with what I need.

Michael P., customer since 2021

Better rate than our previous provider of nearly 20 years with equal or better coverage. Easy transition. Confidence in knowledge and customer well-being from our agent/risk control specialist.

Customer since 2023

Your response to requests. Pricing and working with us to get the correct cov.

Customer since 2010

Lorraine exhausted all possibilities to find us the best coverage available. Any questions or concerns. We had were dealt with promptly. She was an advocate for us working with the insurance company directly.

Customer since 2022

I have been with HPM Insurance for seven years now, I believe. I have always found the representatives attentive and helpful when needed. I know Lorraine will find me the best deal for my Auto insurance policy. She seems to be one step ahead of me every year! :-) Thank you HPM.

Customer since 2015

You always get excellent rates for me.

Customer since 2005

They were very helpful recently when I was dealing with another driver's insurance company.

Customer since 2004

Teresa is very nice and professional. great customer service.

Customer since 2019

Very happy with everyone at HPM. I’ve been with them for years and I have auto and home owners insurance with them and couldn’t be happier.

Customer since 2021

Great communication, always timely. Questions always answered completely and without delay.

Customer since 2007

We have been with this company for over 50 years and our experience has always been very positive.

Customer since 2020

You always answer my question quickly and you return calls in a timely manner

Heather L., customer since 2021

Provided what we needed, when we needed it. Thanks.

Customer since 2020

After our old insurance company doubled our auto insurance rates, Julie found us a company that actually lowered our rates.

Roy P., customer since 2004

Great and friendly service from all the employees!

Vinson M., customer since 2006

Staff at HPM have always been most helpful in helping me with questions or policy changes, and ensuring that I am only paying for the coverage that I need. At a time when so much more is expected of customers to manage their policies online, I very much appreciate the human support I still receive from HPM staff!

Customer since 2004

I have always had good, fast service, and support, as needed. That is very important these days when many do not take the time to follow through with requests.

Customer since 1997

Excellent personal service and human connection . Reasonable premiums and locally owned .

Craig N., customer since 2013

You listened to what I did and didn't want, which made the whole process quick and easy and I got just what I was hoping for.

Eugene H., customer since 2023

Although I have not had occasion to call you throughout the year, I sense that you would be easily accessible, should the occasion arise.

Customer since 2018

Awesome people to deal with. Very thorough and professional. Highly recommended.

Frank H., customer since 2021

Lorraine always goes out of her way to help us update our policies! She understands customer service and is a great asset to HPM! thanks Lorraine!

Sharon L., customer since 2004

Helped with a problem concerning a claim, the adjuster and my condo management..

Customer since 1998

You bundled my policies and came up with a fair price. You made sure my coverage was enough to give me peace of mind.

Celeste W., customer since 1997

It's a very decent coverage at a reasonable price. David Bowie Candia NH

David B., customer since 2022

I have not had to avail of any services, however, it is comforting to know that they are there if necessary.

Customer since 2010

No matter our questions or timing of our coverage you or someone at the office has always been courteous and has expedited coverage. Thank you

Bernard M., customer since 2019

Quick response to inspect our kitchen water damage. Able to get repaired within days. Settlement was quick and acceptable. Tom O'Shea NewHampton

Thomas O., customer since 2001

Appreciate quick response time to inquiries.

Customer since 2012

You did everything I asked with no problems.

Stuart P., customer since 2014

Lorraine is always fast response time, knowledgeable and friendly!

Customer since 2007

Excellent service!! Prompt and very personable! Thank you!

Sarah P., customer since 2022

When I call the office the kind woman who answers always greets me warmly. I give her name, ask for Lorraine and she addresses me by name, informs me I will be transferred and with a kind voice wishes me a good day. Her telephone skills are impeccable and she deserves a hug and raise Lorraine is cool-beans too!

Michelle B., customer since 2021

I've never really dealt with my house insurance company in 25+ years. I got a letter in the mail after an inspection they do. I called Natalie she explained everything great. I sent pictures to her showing issues were corrected. Was a pleasure to deal with and explained the issue to me and was resolved quickly.

Customer since 1998

HPM has been thorough in advising me about my policy and listening to my concerns. They took the time to answer my questions and set me up with a plan that would work best for my situation.

Customer since 2023

Excellent service to ensure I'm getting the best possible rates.

Customer since 2020

Good advice and many options price wise

Customer since 2023

Always easy to call with questions or need for quotes. Very happy with your service, though we don’t need you often

Customer since 2004

Good communication and good rates

Michael T., customer since 2010

Always responded quickly

Customer since 1997

HPM is responsive to us and always trying to find the best deals on our insurance.

Customer since 1997

Meaghan is awesome! Very responsive, helpful and friendly!

Russell K., customer since 1997

Made sure that I got the best deal when I first got insurance through hpm. They explained everything to me in a way I could understand what was going on and walked me through the process of getting my vehicle insured.

Robert D., customer since 2019

Our unusually difficult homeowners/builder’s risk insurance policy was quoted and in-force within 24 hours of our initial phone call. Our agent was very familiar with the dilemma we were in and was able to deliver an insurance product that other agencies simply could not.

Customer since 2023

Always looking out for the best deals on my policies.

Paul K., customer since 1997

Meagan swiftly took care of our request.

Roger L., customer since 2001

friendly and timely service

Guy B., customer since 2021

Lorraine always gives us her best advice and we value her experience. We know we can always count on her to be there for us.

Sean L., customer since 2019

The professional staff are a pleasure to speak with anytime we have a question.

Customer since 2004

You were great helping us finalize our new coverage Your patience with me has been very appreciated

Karyn O., customer since 2009

Have been friendly with every time we have ever had to call. And love the fact we could bundle. Without having so many different bills. Thank you for all you have done. Mr. &Mrs. Horne

Customer since 2019

Easy to communicate with.

Michelle L., customer since 2017

You are quick, efficient and pleasant to talk with.

Customer since 1997

Very knowledgeable, I feel they were looking out for the client’s needs.

Customer since 2020

As new home owners, there were many questions as to home owners insurance and our agent Kaitlyn Haines was able to answer all of our questions and was on top of communicating with our lender. All around great experience.

Customer since 2022

You engage with your clients, return emails/ calls in a very timely way, and respond to questions comprehensively. And if don’t have the answers l, you find them! All much appreciated.

Customer since 2003

When I Deal with Laura from HPM, she is very understanding and takes the time to help me understand the plan I am looking at. She's a pleasure to deal with.

Customer since 2020

Very responsive.

Customer since 2018

I have been a client for several years and have always been happy with the service I have received. I tend to be anxious when it comes to the Insurance on my house, car and umbrella policies. I call your agency and your friendly staff answers all my questions and puts my mind at ease.

Customer since 2004

Service is always knowledgeable, prompt and friendly!

Customer since 2004

Exceptional in every way! Renewal process is simple and any time I have a question, always their help!

Customer since 2007

Courtesy, a pleasant approach to questions, and professionalism made a great impression on me. You did not treat an old lady as an idiot, you were patient and polite. Agency is thorough, attentive to a phone call -- it all adds up.

Customer since 2001

Our agent was right on top of things. We had to change policies and she found us the perfect one to fit all our needs. We were under a time crunch as well and made it all happen with out any problems. She was there from start yo finish.

Debra D., customer since 2021

Donna was wonderful. Very patient with all our questions and answered every one. She was very knowledgeable and gave us a great experience with your company.

Customer since 2023

Lorraine was very helpful and prompt to handle our claim when a tree came down on our roof in 2022. She explained why it was our expense even though the tree was on our neighbor's property. She contacted an adjuster who came out to assess the situation within a couple of days. Lorraine was very competent and pleasant to work with.

Customer since 1997

Very efficient, when we had a claim was handled well

Paul F., customer since 2007

HPM has always been a company that we can count on. Great staff! Prompt, reliable, knowledgeable, and always pleasant.

Customer since 2004

My account rep, Lorraine, always promptly takes care of my issues, questions and concerns. She goes the extra mile!

Customer since 2009

Meagan is delightful and very professional.

Customer since 2004

Very responsive to our requests..

Gabriel C., customer since 2005

The client services group is always quick to respond to any questions about our insurance. They also are extremely helpful when requoting our policies as needed.

William C., customer since 1997

I have always but always found you and your company instantly responsive and helpful in everyway possible. I cannot say enough good things about HPM Insurance!

Douglas D., customer since 2008

Been with HPM for years. Love being able to speak to an agent directly. Prices for coverage are usually competitive.

John D., customer since 2003

Theresa is very professional knows what she's talking about has a great personality. Very helpful

Marlene D., customer since 2019

Provided me with the insurance I need for a reasonable price.

Customer since 2023

Whenever I call and speak with my representative (currently Teresa) I get a thorough, courteous response. If the question can't be answered right away, I always get an email in short order with the answer. I've had this level of service since I first started with Mr. McBriarty himself many years ago.

Customer since 2001

Professional, Knowledgeable, and Local!!

Customer since 2018

Hpm has always been there when i needed them, and have always been very quick to get things done when needed.

Brandon D., customer since 2020

Lorraine is always so helpful & friendly! She gets me the answers I need in a timely manner and doesn’t make me feel silly for asking!

Customer since 2020

HPM is quick to respond and happy to help.

Brian S., customer since 2021

Professional knowledge and ability to convey technical information in a way that is much more easily understood. Responses to questions also provide a thorough explanation of how and why of a policy (ex: updated Master Policy deductibles for condo association). I also appreciate the prompt responses to my questions!

Customer since 1997

I like talking to a real person, nor a robot. That makes all the difference to me.

Robert Y., customer since 2021

Very polite and positive. Got what i needed done very quickly.

Jessica F., customer since 1998

Easy to deal with. Polite and responds quickly.

Customer since 1997

You try to help the customers to get good coverage with reasonable premium,

Customer since 2012

Teresa went out of her way to make sure that we were able to continue having the same great coverage for our new vehicle as we did our old one. And we even saved a bit of money too!! Great experience and wonderful agent.

Customer since 2021

We always get friendly service and prompt answers to all of our policy questions.

Louise B., customer since 2004

Extremely helpful. Meet all of our needs

Customer since 2010

Always fast and friendly service!

Lori C., customer since 2018

Always helps with any questions quickly and efficiently.

Customer since 1997

I can always find someone to talk to that answers all my questions and easy to make my payment for insurance for my park model camper. Highly recommend!

Customer since 2021

Always there to answer questions.

Customer since 2004

Very pleasant office environment staffed by friendly and knowledgeable professionals .

Customer since 2004

Top marks. HPM service was great. a few glitches with the insurance company, but they were resolved.

Michael B., customer since 2004

I don't have to call often, but when I do, I get great service. Thank you!

Customer since 2012

Kim has responded to my concerns in a very timely manner and has been super helpful with whatever questions I have.

Quinn M., customer since 2022

Took care of my insurance needs promptly.

Customer since 2020

Always very helpful and returns calls promtly

Paul D., customer since 2019

Teresa's service was top-notch. Probably the best insurance agent I've ever dealt with.

Eric I., customer since 2006

Always responsive. Plus HPM supports the Amherst, NH 3rd and 4th of July celebration.

Kimberly A., customer since 2018

I was well served in the office and over the phone.

Christine A., customer since 2012

Whenever I need them, they are very quick to get back.

Customer since 2016

Great company to work with.

Customer since 2016

You sent the first claim to VM in a timely manner. When I requested a second claim for damages to the property, that was taken care of quickly too.

Customer since 2009

Always prompt, attentive and helpful!

Customer since 2016

HPM Staff is very responsive to our requests and gets things turned around very quickly. We have using HPM for both our business and personal policy requirements for several years now and have been extremely pleased with the service.

Customer since 2024

All of our dealings with HPM have always been positive and favorable. The agents have always been able to save us money on our policies, which is a big plus in this economy!!

Customer since 2012

I feel truly blessed to work with you, Kim. The many years of service is a testament to you, my dear. You always take care of my needs professionally and timely. What more could I ask for!? Keep up the great customer service...I would be lost without your help for my insurance needs!

Estelle V., customer since 2003

Our agent, Lorraine Pelkey, was very helpful in our selection of services we wanted covered. She explained everything and we liked her.

Customer since 2023

Suzanne Harbour is fantastic to work with. She always answers questions gets back to me at a reasonable time. Super efficient, kind and most importantly to me, friendly.

Macayla W., customer since 2011

You have always kept me inform and never caused any problems over all these years -- Thanks

Customer since 2004

We have been associated with this agency for over 40 years. We have searched for lowered rates over the years and no other company has been able to offer us a lower rate.

Customer since 1997

Laura was very pleasant to deal with and extremely responsive to my insurance change request. I also received a prompt email to confirm my request. I always know that I'm being well taken care of by HPM!

Douglas C., customer since 2020

Customer service is great and response time is prompt

Customer since 2021

Simply put...I cannot imagine another insurance company as fair, honest, friendly, and efficient as HPM Insurance. Always a pleasure!

John S., customer since 2004

Lynn is fantastic to work with, she is knowledgeable, helpful, and I always appreciate her prompt follow up on every topic I have every needed assistance with. She is a pleasure to work with and an asset to the company, it is people like her that make doing business with ANY business easy and enjoyable. I am grateful to have her as a point of contact and would strongly consider following her to another agency should she no longer be employed at HPM.

Doug B., customer since 2021

Lorraine Plankey is always very responsive and has helped us find the right insurances to meet our needs.

Michael B., customer since 2020

Prompt, knowledgeable, friendly support. Answerd all my questions.

Customer since 2008

Everyone was helpful, professional and courteous in all my requests & questions. Appreciated the prompt response time and that were always patient and supportive.

Customer since 2001

Each time I call. My questions answered in a professional, timely manner, which helps decisions with the business in my home. Love know when I can call and get a friendly voice in a professional, honest answer. Thank you brian

David K., customer since 2020

Being responsive. Taking the time to research different insurance options to provide the best great choice.

Customer since 2004

Suzanne has our back.

Michael Y., customer since 2009

You have always answered all our questions right away and taken care of any changes we have had to made, especially change over in Homeowners from private home to Condo insurance. Suzanne is always very helpful and pleasant on the phone!

Ray V., customer since 1997

Always call us back in a very timely manner!

Customer since 1997

I have always had excellent customer serviice when I call with questions or issues. If it's busy, someone always calls back. I am happy with the products I have purchased and the assistance and recommendations we received while 'shopping' for insurance.

Customer since 2013

Always a quick response whenever I have a question!

Customer since 2014

My agent is awesome! She has steered me right so far: friendly, knowledgeable, and answers her emails promptly.

Customer since 1997

Our main reason for the high rating is the quick and accurate responses to any inquiry that we have regarding our three policies. Thank you!

Customer since 2018

Excellent customer relations. Agents are knowledgeable.

Doris T., customer since 2001

We are longtime customers, always well treated, no complaints.

Customer since 2004

Very professional answering questions so I could understand

Jay W., customer since 2019

We’re willing to shop around to get me the best price

Customer since 2023

Sue has been wonderfully diligent and patient in searching for the right, affordable coverage for my home and house. Her kind personality is a plus when dealing with such important matters and large costs.

Customer since 2021

HPM insurance has been very attentive to our needs and always quick to respond.

Customer since 2009

Suzanne is always very responsive and helpful. Our insurance renewal process was smooth and all of our questions were answered thoroughly.

Kelly Y., customer since 2021

Understanding and friendly. Great service.

Customer since 1997

You responded to our question and provided need documentation quickly, correctly and efficiently.

Brian S., customer since 2004

You have always addressed our needs in a timely manner.

Sally S., customer since 1997

You do this sort of questioning to make sure all is well. I would add that my name is Mary Jo Marcely and not Sandra Kent. Sandra left a few years ago. Thank you.

Mary-Jo M., customer since 2010

I alway have had great communication with my agent even during the transition of my old agent retiring.

Tricia T., customer since 1997

Suzanne made sure we had the right policy for our antique home, if anything were to happen to it it is covered so that all of the handcrafted features of the home will be replaced as much as possible to original.

Joseph T., customer since 2010

great service

David T., customer since 2004

Good communication and always willing to explore options.

George S., customer since 2023

Suzanne is extremely responsive and helpful, thank you!

Customer since 2005

We always get a friendly greeting, a sincere willingness to help with any problem, and a reasonable time frame for resolutions.. We are currently living out of the country, where both snail mail and internet can be unreliable. I called and spoke to Rosemary Robinson this week and asked if she could help us pay the insurance on our home in Nashua. I didn’t even have our account number. She was extremely helpful. She got on the Traveler’s website and within minutes I was able to pay through a bank account. Easy and painless! Thank you Rosemary and HPM

Customer since 2004

We have multiple accounts with HPM. They are always quick to handle any changes or additions or cancellations. They are easy to work with and very professional and courteous.

Wright P., customer since 2021

I liked the personal service I received to find the best insurance for me.

Christine K., customer since 2022

You review my insurance policies and let me know when I need to change something without being pushy

Mary S., customer since 2009

Meagan was very responsive and helpful. I was very pleased to work with her. Thank you Meagan!

Sara M., customer since 2020

Whenever we have a question they are always there to answer and explain everything to us right away.

Douglas S., customer since 2004

Super Service. Needed Insurance to close on a house. With Suzanne's Help, I was able to close on time and got a Great policy and price. I will always be Grateful, Thanks for All your help.

Customer since 2010

At a difficult time, a real person with empathy and a calm demeanor responded to my first phone call and the interactions that followed. It was an A+ experience at a D- time in my life. Thank you.

Sandra K., customer since 2009

Professional, knowledgeable, courteous.

Customer since 2022

efficient, personal attention

Joel S., customer since 1997

Everyone I've spoken to is helpful and responsive and made finding a homeowners and auto policies much, much simpler.

Customer since 2020

Always took care of me.

Customer since 2004

Our matters are handled quickly and the agents are very knowledgeable!

Customer since 2004

It's easy to contact a real person and get issues resolved quickly. You periodically check in with us to make sure things are going well. Everyone I've dealt with has always been friendly, courteous and efficient.

Customer since 2013

Any questions I've had have been answered quickly and fully. My only recent claim was handled quickly.

Customer since 2004

You respond to calls from us quickly. Rates are competitive for both car and home. We’ve been with you for many year and see no need to change. Your service is great!

Peter P., customer since 2004

They keep me posted if insurance is going to go up and when it will take effect.

Customer since 2019

Suzanne provided excellent customer service. She was patient and thoughtful in her approach and communication via email for follow-up was timely.

Jane T., customer since 2022

Laura was prompt, specific, accurate, and pleasure to deal with.

Customer since 2023

You are responsive to inquiries and always available.

Customer since 2020

Lorraine at HPM found our most affordable bid, so both our home and our small business are more secure.

Richard D., customer since 2020

You are always available to meet our needs and work to meet our timelines with changes to our policy.

Customer since 2010

It is difficult to get to the office due to work, but Lorraine makes magic happen! Always available via email and always ready for my questions If she doesn't have an awnser she will find it!

Customer since 2015

Quick responses and friendly customer service!

Robin R., customer since 2018

The reps are always pleasant and quick to answer all questions.

Customer since 1997

Have always been very helpful when I call with questions or need help with my policies. Agents are always courteous and friendly

Customer since 2021

HPM has always looked out for me. They noticed an increase on my policy and reached out to let me know my options which ended up saving me $300 per year

Roy R., customer since 2014

Always very responsive and helpful. Offer good coverage at a good rate.

Customer since 2021

You are just "the best." What more can I say about your wonderful service?

Douglas D., customer since 2008

Great customer service, super quick response time and competitive rates.

Customer since 2021

As a small business owner, its important to make sure you can trust that HPM will take care of your insurance needs. Whenever I call or email to get something done they always respond in a timely manner. I’ve been with them for several years and would highly recommend them.

Michael P., customer since 2010

I’ve had nothing but positive experiences with this company. I was paying more than I could afford for auto insurance and Kaitlyn was right on top of it that day to find an even better insurance at a much more affordable rate. I also have them for my homeowners insurance. They are very prompt to respond and willing to go the extra mile for their customers. Very pleased and would recommend them to anyone in need of a great company…..Donna Lucier

Donna L., customer since 2021

Quick responses to calls to help figure out what I need, Great at reminding about new details. I have been a very happy client for decades!

Kim F., customer since 2001

The process of getting a quote is very easy and clear, and, your prices beat out all the competitors

Melissa R., customer since 2021

Every time I’ve had to call you’ve always been very helpful and forthcoming.

Customer since 2021

Everyone checks in with us on a regular basis which is important because the business of life takes over and we don't have time to contact you or worry about insurance. It is nice to know you are taking care of all our insurance needs so we don't have to research what is best or stress about if we are covered or not or if we are using the wrong plan and overpaying. Thank you.

Customer since 2016

Just what we need when we need it. Thanks.

Richard K., customer since 2020

Always pleasant, responsive, highly professional- even late on Friday afternoon which is when I always seem to think about my coverage needs!

Mark N., customer since 2021

Kaitlyn not only saved us money by finding us a better deal for car insurance, she made it so easy and did everything for us. I don’t think I’ve ever had such an easy time with an insurance company. Thank you

Stephen Q., customer since 2003

I have no issues with HPM Insurance. I know they are there for me if I need them or have questions.

Customer since 2010

Kaitlyn is a great agent. She answers all my questions and is very helpful in making my insurance decisions. Keep up the good work!

Vinson M., customer since 2006

Kaitlyn was outstanding. Quick and very helpful responses to all questions about my policy. Look forward to dealing with her.

Customer since 2010

Kaitlyn was very helpful in helping us find new insurance for car and home after an accident.

Daniel O., customer since 2005

Personalized knowledgeable service

Grover P., customer since 2014

Quick efficient and courteous service is what HPM brings to the table.

Sharon O., customer since 1997

You have always been easy to wor k with .

Customer since 2010

So far things have been great but I haven’t had to file a claim. I have told serval people in Pittsburg to call for camp insurance.

Customer since 2019

Suzanna is always polite and always is invested in me and solving any problems that may arise.

Jason M., customer since 2022

Lorraine Plankey was extremely professional, knowledgeable, and a pleasure helping us update our Homeowner's Policy. We received the new Declaration page within a day. Wow, Stellar Service!

Customer since 2019

We recently had an experience where we needed to file a claim and you were right on top of it that morning - and all came out fine. You are always there to help us make changes to our policies, and that is a good feeling. Thank you.

Customer since 1997

When we bought a new car, you were very prompt to get back to our salesman to switch our insurance over. Also, very good at answering any questions.

Robert N., customer since 2016

Friendly, professional service.

Customer since 2018

Great service and the agent takes the initiative if premium rates are increasing dramatically with current providers to find another with lower costs and same insurance protection .

Craig N., customer since 2013

Excellent service, a broad array of providers which results in the client getting good value for their money

Customer since 2019

My agents have responsive in finding me great policies at fair prices

Customer since 2018

It is always easy to speak with someone from HPM about changes or concerns about our insurance plan. Since we are now retired it is important for us to keep cost down.

Customer since 2016

HPM provides comprehensive review of available policies and makes suggestions for the best coverage based upon your situation.

Robert M., customer since 2007

I had several email interactions with Meagan, she was very helpful and got back to me within minutes.

Customer since 2012

Proximity when I need face to face.

Customer since 2003

HPM gives helpful reminders, they get back to us in a reasonable amount of time to answer questions and are always professional and friendly!

Jamie M., customer since 2019

Kaitlyn listens,offers suggestions and is knowledgeable! What more can you ask for? Look up customer service and her name will be at the top of the list!

Gary M., customer since 1997

I wish I could describe how much I love Kaitlyn. She's been an absolute joy to work with every time I've gotten to interact with her over the last couple years. I adore her!

Margaret M., customer since 2022

Decent coverage at a fair price. And the carrier had good language in the policy. That stuff all goes a long way.

David B., customer since 2022

Whenever I have a question or a problem, I call HPM and I get an answer right away from the Co. That takes care of my problem right away.

Kenneth M., customer since 2010

HPM was very helpful to make adjustments to our home and auto policies.

Customer since 2010

Pleasant to work with, very knowledgeable

Customer since 2020

We have always had very friendly service. We have had to make claims through our auto insurance and everyone was so helpful and kind. Claims were handled speedy and paid us a fair price for our vehicle.

Customer since 2016

Great customer service. Above and beyond

Scott R., customer since 2023

Meagan responded immediately and as usual the team at HPM insurance provided exceptional service.

Dina M., customer since 2017

You are always helpful and knowledgeable whenever we call.

Customer since 2005

Deb, I enjoy are interaction, forgive for my absence occasionally but I think you would understand knowing a bit more about me. Thumbs up on your years of hard work!

Timothy T., customer since 2021

good coverage at a good price

Warren C., customer since 2023

Lorraine continues to go above and beyond helping us with insurance decisions, giving us many options to choose from.

Sharon L., customer since 2004

Great communication

Michael T., customer since 2010

Meagan is pleasant, professional and always accommodating!

Russell K., customer since 1997

Always very prompt with responding to questions.

Customer since 2008

Lorraine is extremely professional. Takes time to make you part of the HPM family. I always feel like I am getting the coverage that I need

Robert M., customer since 2018

I've been working with HPM for eighteen years, first to insure what was initially a small, entrepreneurial business I started here in southern New Hampshire. They were there for me for that and then for my personal insurance needs...home and auto. Now, our business as grown to many times the size it was in 2004, but HPM is still right here with us, providing advice, quality insurance products, and service. Steven M. Lewers President, Earth Sky + Water, LLC

Steven L., customer since 2008

I recently had important questions regarding my automobile policy. Meagan researched options and got back to me a short time later with answers to all of them. She is always very professional and she always makes me feel like a valued customer.

Customer since 2008

Watching out for the best deal in coverage for me.

Paul K., customer since 1997

Solid support, timely response to questions and a caring attitude.

Customer since 2004

I can email Meagan and she promptly responds answering my questions or handing my request.

Deborah L., customer since 2018

I don't need help often, but when I do, I get an immediate and friendly response!

Morgan K., customer since 2007

We find their service is outstanding. Any issue is taken care of promptly and explained effectively. Special thanks to Lorraine.

Customer since 2020

Easy going, great communication

Dean S., customer since 2021

You always get back to us when we have a question. Thank you.

Ronald B., customer since 2009

You brought our cost down significantly at a time when it was needed most! I have already recommended you to family and friends.

Customer since 2022

I have been a customer of your company for almost 20 years. In this time I have been very pleased with the service I have received. When I have questions or concerns I know I can call Lorraine and she will listen to me, explain issues I am not sure of. This gives me piece of mind, and one less thing to worry about.

Customer since 2004

Very helpful. Answed all my questions. Crossed this task off my list with ease. Thank you

Customer since 2011

From the time you (or someone else) answers the phone, you are user friendly. You are patient with questions, and convey pleasantness. There are times when I call a company, and it becomes apparent that I am an old lady -- well, the 'white hair syndrome' kicks right in and voices change -- very condescending, not particularly pleasant or helpful. So it is a pleasure to 'meet' you on the phnone.

Customer since 2001

HPM has taken care of our insurance needs for decades and has always been responsive and helpful, working with us to get the best policy value. Why go anywhere else?!!

Michael S., customer since 2004

You have always been very responsive the questions and have provided valuable advise on insurance both for the Flume Homeowners Association and for my personal insurance needs for many years.

Customer since 2016

All our questions were answered, and solid recommendations for our policy were provided.

Customer since 2021

You are very prompt, and helpful.

Customer since 1997

Lynn McGreer provided amazing service. She was responsive, she understood our unique needs/timeline/budget, and she kept me informed every step of the way. Honestly, we had a quote from another company at a lower price point, but after experiencing the service we received from Lynn made our decision to go with HPM easy.

Jeannette R., customer since 2022

Easy to work with. Pleasant team.

Customer since 2021

Communicative and helpful!

David H., customer since 2017

HPM and Lorraine have always been responsive to changes in our insurance. It is easy to contact them and they are always checking to make sure we are happy with what they are doing.

Paul F., customer since 2007

Was very through and explained all my options.

Customer since 2013

Lorraine was very helpful processing our claim and explaining what was required. She answered questions we had on other coverage and was very pleasant to work with.

Customer since 1997

I have already sent other contractors to you for coverage. Your service is personal and complete to my needs. We have even expanded liability to equipment when needed. Keep up the great work and have a great new year . Sincerely Ken

Kenneth G., customer since 2012

I have had a few insurances over all my years as a driver. I think that having a good agent is the way to go. Someone you can reach as often as you need to with questions or changes. Someone who gets to know you, not being just a number or a user name and password. Good communication is very important to me. I get that with everyone at HPM, especially Lorraine.

Nancy F., customer since 2002

Everything was handled with not much delay and information was given on what to expect, since I hadn't used services in a long time.

Customer since 1997

Loretta is very knowledgeable and worked hard to get Ace Energy Services, Inc. the best rates. This saved Ace thousands of dollars in insurance costs in 2022.

Tim G., customer since 2021

Friendly and helpful service. Able to talk with a person rather than a going through pushing buttons to simulated voices

Customer since 2021

Suzanne and Meagan are the best!

Customer since 2020

every time we have reached out to you, you have always answered us quickly. We have no complaints.

Mark D., customer since 1999

I worked with Donna and she did everything she could to make sure I got the best policy and rates available for me and she is very kind and caring and great at her job! I have recommended HPM Insurance to those I hear in need of insurance.

Evan M., customer since 2022

Good morning. Every time I needed some assistance of some kind, your agency has always been there for me, and I appreciate that I don't have to figure it out myself, and that you guys are there when I need you. This is very important to me when it comes to insurance on my vehicle and my condo. A big thank you.

Pauline D., customer since 2010

You stay on top of my policy and review things from time to time. Any time I have any questions, you have always answered them. What more can I ask……

Richard E., customer since 2016

Always, but always, your agency has been honest, open, and transparent, whenever I have had any kind of insurance question. You have to remember, I am an 80 year old crotchety man, and I, not because I'm old and crotchety, seldom gives a complement to anyone, unless it is absolutely deserved. You folks are "the best" and I can't emphasize that fact enough.

Douglas D., customer since 2008

Client Advisors are great about repricing our policies when annual increases are extraordinary. They are very responsive and helpful. Highly recommend this company to broker our insurance needs.

William C., customer since 1997

Always timely respond to every question, and have so for over 25+ years serving my firm.

Rob D., customer since 2003

Easy to switch insurance or open new policy right over the phone

John D., customer since 2003

Good communication. Questions answered promptly. very responsive to emails.

Customer since 2010

I’ve been with you since Harland Holt was with us. Good service every time.

Customer since 2004

HPM rep Kaitlyn was extremely helpful & empathetic about our situation. However, We haven’t heard from the adjuster at Vermont Mutual. I understand with the large number of claims and the holidays, it will take longer than usual.

Customer since 2006

YOU ARE ALWAYS THERE TO ANSWER OUR QUESTIONS, EVEN THE STUPID ONES.

Colleen F., customer since 1999

Process was fast and easy. Used to use GEICO for sleds as they have my automobile policy but they can't get out of their own way to issue a sled policy in NH. My only dislike is the inability to make monthly payments. Snowmobiles have a 3 month window of use in New England and having to make a 12 month payment and then cancel at the end of March, and then ask for refund is not ideal for me. Understand it may be easier for you, not ideal for me.

Jeff G., customer since 2020

I have always received answers to my questions in a professional and timely manner and I appreciate that kind of customer service.

Customer since 1998

Quick and effective response to all questions or requests

John D., customer since 2010

You also provide me with options on coverage, fair price, and discounts for being a safe driver! The friendly and courteous service is also a big plus...no matter when or why I might call HPM Insurance. Thank you for an Insurance program I can always count on! Nancy

Nancy D., customer since 2013

Lorraine is always on top of our account as she is always looking to make sure we are well-covered. One of the best for sure .

Alan D., customer since 2018

Lorraine is great! Always attentive and answers my questions in a friendly manner!

Customer since 2020

Good follow up in overcoming obstacles in securing Event Insurance for our principal fundraiser.

Tom D., customer since 2007

Responsive to questions and proactive.

Customer since 2012

Allowing us the opportunity to bid and trusting us to paint your properties. Business begots business. Real people working with real people.

Brian S., customer since 2021

We have received great advice from Karen Hayden regarding our Homeowners policy. She recommended Central Insurance. We had a ruptured pipe resulting in water damage this past year. Central was great to work with and handled our claim quickly and professionally. Central lived up to Karen’s recommendation. From a happy and satisfied customer.

David C., customer since 2009

Good customer service and even proactive in reaching out to us to save us money.

Frederic B., customer since 1997

Good rates

Rodney B., customer since 1997

Good morning. From my first contact with Donna McLelland I knew that I was in good hands. Donna was knowledgeable, personable and professional. She diligently researched my insurance needs and provided detailed information and advice regarding the coverage. We actually went over my coverage line by line. That type of personal service is rare these days. This is the best insurance experience that I have ever had. Thank you so much.

Matthew D., customer since 2022

Superior customer service.

Jeffrey H., customer since 2020

Outstanding customer service from the whole team. Best rates excellent coverage.

Sarah J., customer since 2022

HPM specialist's are very knowledgeable and able to answer all of my questions. I had water damage from a burst pipe. A adjuster was here and things was taken care of in a timely manor. I would recommend HPM to family and friends. Actually I have. Thanks HPM, Ed

Edward C., customer since 2010

We've never had a claim or anything, but your office has always made it a point to reach out to us.

Linda C., customer since 2012

Very efficient and anything that we needed was taken care of.

Arthur C., customer since 2019

You guys do everything right! You're always prompt. You're always friendly. You're always courteous. Every transaction I've ever had with HPM has been handled by an expert! Its not easy to find expert service like yours in todays world. Quite often other companies today have customer service departments that offer a terrible experience. HPM is at the top of their game! Thank you for all you do!

Perry C., customer since 2014

Very quick and efficient help. Great customer service.

Customer since 2010

I have never had any problems with my old agent and with my new agent. I have been with you guys for many many many years thanks for your continued service.

Customer since 2010

I appreciate that you've worked with me, usually annually, to sanity-check my policies and shop companies when necessary.

Customer since 2018

The staff at HPM have been helpful and responsive any time we have had contact. They reviewed and helped us save on some of our policy premiums.

Customer since 2012

Lorraine was very helpful in setting up a new Policy for my home and the rates were very reasonable. A good experience indeed and would definitely recommend HPM for your insurance needs.

Eric G., customer since 1997

Excellent service, always!

Lori C., customer since 2018

When we needed help the agents are always supportive and responsive to all inquiries being business or personal. We feel that we get the best possible service each time we call!

James B., customer since 2010

Easy to do business with and helps find the best possible cost for all services.

Customer since 2001

My representative is friendly, professional and is willing to “go beyond” to answer my questions and provide good service.

Customer since 1997

I don’t contact your office frequently but anytime I do your staff is always there with any answers I have and always ready to make any changes I’ve requested.

Customer since 1997

Our agent Laura Dumont, is extremely attentive, patient, and knowledge.

Customer since 2010

Pleasant, agreeable and helpful staff. Haven’t filed a claim as yet but trust treatment would be fair and professional.

Customer since 2005

Prompt and friendly service on our policy.

Louise B., customer since 2004

Anytime we have had an issue you have responded quickly and assertively. In fact I recommended you to a friend 30 minutes before I opened this email.

Deana A., customer since 2004

It is nice to have an insurance agent who does not try to sell me a different policy every time I am up for renewal. My questions are answered promptly and with knowledge.

Customer since 2021

quick response to issues

Customer since 2010

Excellent customer service. Everyone at HPM has been so nice to me. It is much appreciated!

David G., customer since 2021

Great communication and helped me understand what the best policies are.

Customer since 2019

Knowledgeable and timely with insurance information and provided appropriate quotes. Guided us in our coverage selection options. Patient with additions and deletions on multiple policies. Pleasant demeanor during interactions.

Maria B., customer since 2020

Facility displays a pleasant atmosphere and the staff is polite and genuinely willing to help...including a followup call with the answer to a problem that they couldn't immediately solve.

Customer since 2004

Meagan does a great job of communicating the benefits of our homeowner and auto insurance plans. She’s always on our side, making sure we have the best coverage at a reasonable rate. Thank you, Meagan!

Fitzroy L., customer since 2020

Great service!

Bobbi-Sue B., customer since 2008

Debbie, you do your best for me, and anyone I've sent. The best of holidays to everyone! Thank you, J.R.

Customer since 2021

You have always been very helpful.

Customer since 2019

Very friendly and knowledgeable customer service. You were recommended by my son who is also insured by you and is very happy with your services.

Customer since 2022

The team responds quickly providing exactly what I need. I love that.

Quinn M., customer since 2022

They are always there when i need them. Very prompt in getting back to me.

Donna A., customer since 2016

Everyone that I have had the pleasure to communicate and work with at HPM insurance has been very knowledgeable, pleasant to talk to and completed any task or answer any question in a very timely manner! They made the whole insurance process a breeze!

Customer since 2022

We needed to use the insurance last year due to a severe accident, it took almost a year for us to receive a bill for the telephone pole. I immediately emailed our HPM Rep and she took it from there. It's nice to know someone's on your side when in a circumstance like that.

Customer since 2015

The process was easy and someone was always quick to get back when we had questions!

Todd T., customer since 2022

Lorraine is always very responsive to our questions and provides very helpful advice.

Customer since 2009

You have always taken care of me quickly.

Richard P., customer since 1997

Friendly, helpful service

Customer since 2002

Teresa was wonderful when I called her from out of the blue, probably during her lunch hour, asking her to email confirmation of our auto insurance coverage to a car dealership where I was buying a new car. They needed the proof of insurance for financing, and her fast response was very helpful in speeding up the car buying process.

Customer since 2011

No matter what I need, HPM delivers! Kim Dowse has been my contact and she is absolutely wonderful and efficient. As far as I'm concerned, no one does insurance better than HPM!!!

Estelle V., customer since 2003

I appreciate the in-person help, as I'm not an online person. thank you

Jason H., customer since 2015

Great team of Insurance specialists and provide timely response.

Prashant B., customer since 2017

Accommodating, informative and personal

Lee B., customer since 2021

Everyone I deal with is always helpfull, if they do not have the info they find the answer and get back to me quickly.

Customer since 2019

We bought a new car in August, HPM worked with the dealer and credit union together to make a smooth transition for all the necessary paperwork. Thank you very much.

Customer since 2018

Quick response to my questions and very quick solutions . Very helpful and informative . Thank you !

Joanne P., customer since 2018

You have always given us a price for insurance that no other insurance agency could come close to. We have been with your insurance co, formerly Byse, for 40-plus years.

Customer since 1997

Doug Carignan is an excellent representative who has always been helpful what ever agency he represents

Bev L., customer since 2021

I was able to speak with an agent over the phone when I just walked into the nearest location. Everyone I spoke with were very pleasant.

Customer since 2022

You always handle our request promptly and are very professional.

Customer since 2003

Hpm insurance is one of the best insurance in the market and they costumer service is always good to me.

Herode P., customer since 2022

Suzanne has been extremely helpful since we came to the agency. She responses quickly and efficiently.

Customer since 2021

Lynn has been excellent to work with, she is helpful, professional, and very quick to respond and resolve any issues. I really appreciated how thorough she was when looking into an inquiry I had recently made. Thanks alot Lynn for the great service!!

Customer since 2021

Always prompt answers to any questions I may have, super friendly staff!

Customer since 2018

You always get back to us super-fast and have always found us the most affordable rate for our needs

Customer since 2013

The local HPM office is located in Bristol, NH, the location of my property and Lorraine is my agent located there. Lorraine is both knowledgeable and very helpful when I might have a question. Since my property is approximately a half mile from the local office I have been able to meet with her in person versus over the phone, or chat on line to discuss my question or any concern that I might have. She has always been helpful. I am very appreciative of her service.

Customer since 1997

Lorraine is Always very helpful and we appreciate all her info and suggestions to meet our needs.

Customer since 2020

Super fast service and responsive

David P., customer since 2020

You provide personalized service and make it easy to do business with you.

Craig P., customer since 2022

I started with Proctor agency when Sam was still working. David was a friend and continued the unwavering service for another generation. When the companies were consolidated the same personal service continued. I plan to be a lifetime client.

Michael Y., customer since 2009

We were concerned our payment would be late even though we mailed it in plenty of time because the mail is slower now, but you were right on top of it checking for us. We really appreciate the assistance.

Customer since 1997

I am very happy with the professionalism of Loretta Snell and Lorraine Plankey. They have been very helpful and knowledgeable.

James H., customer since 2012

We are happy with HPM because they are local and we can easily reach for all our questions and any concerns.

Angela F., customer since 2021

Looks out for my best interest in getting the right insurance at the best price

Lloyd W., customer since 2001

Really did a good job to find an affordable policy for me, combining my home and vehicle. Friendly and knowledgeable.

Kathy Y., customer since 2004

Representatives at HPM are always super helpful, they listen to the nature of the request, and always resolve it right away with ease. Whenever I call for assistance, it's always a smooth, positive experience.

Matthew Z., customer since 2010

Agents are very responsive, friendly and knowledgeable.

Customer since 2022

Excellent, personal service. A real, local, person answers the phone…not just a call center in another country. Reasonable rates and the willingness to work with each client to best meet their needs.

Susan R., customer since 2021

Easy to get a hold of. Very informative.

Jeremy B., customer since 2022

I feel we have complicated insurance requirements and I appreciate the personal service we get from HPM and specifically Loretta. She has always done a great job for us.

Marianne E., customer since 1997

Customer service is excellent, always get to speak with my agent.

Frederick Y., customer since 2011

Basically it's about the customer service which I have always found to be top notch.

Customer since 2018

Lorraine is always available and if not responds to messages quickly.

William W., customer since 2021

Always friendly and available

Customer since 2010

You're always there when I need you. You're very understanding and always listen to my concerns. You explain things that I don't understand. You make everything so much easier.

Customer since 2012

I always feel like my agent is really trying to select policy and price that is best for me. And the process is always done with very clear communication.

Customer since 2008

Very responsive and professional - concerns are addressed promptly. It's great knowing you have an agent/company you can rely on.

Jacob W., customer since 2004

We had paperwork issues and HPM got to work right away to fix the issue. They made a stressful situation, stress free due to their knowledge, professionalism and due diligence to correct the issue.

Customer since 2017

Always quick friendly service. Suzanne has always gotten the job done for us.

Customer since 1997

Great customer relations.

Doris T., customer since 2001

You guys have always done right by me and are always very helpful kind, and courteous.

Customer since 2010

Recently when my wife and I were updating our trust, we asked our agent, Suzanne, if she could confirm some details regarding coverage under our umbrella policy. This information was required by our trust attorney, and we were eager to finalize our trust as soon as possible. Suzanne reached out to the underwriter and within one business day we had our answer. To me, this speaks not only to the support and efficiency of HPM Insurance, but also to the insurance carriers they deal with.

Customer since 2020

I appreciate your availability should I need anything. Thank you ~ Mary Jo

Mary-Jo M., customer since 2010

Suzanne was amazingly kind and helpful: a perfect match for anyone’s insurance needs.

Customer since 2021

With the lady I dealt with, nothing else could go right! Words can't express how satisfied I am for dealing with her! With that said, As a business owner, she is someone I would consider a huge asset for your company! She was absolutely phenomenal!!!

Matthew B., customer since 2022

Samantha and Kim have always been very responsive, knowledgeable and helpful with regard to my insurance needs.

Customer since 2024

Meagan provided amazing guidance to ensure that both my House and Automobile coverage was set correctly. She also provided me with an amazing price and that allowed me to get an umbrella policy all totaling less than anyone else. Ken

Customer since 2021

You are always available to assist when needed. Thank you!

Customer since 2010

Quick and efficient service.

Customer since 2022

HPM IS always up to the task in my experience!

Customer since 2016

Hi, every time we call with any questions we get the correct response right away. Very helpful and knowledgeable.

Douglas S., customer since 2004

I had a Major time crunch to get insurance before closing. HPM was able to get me the insurance, saved me money, and allowed closing to proceed. Also, saved me money on my auto insurance. I can't recommend Susanne of HPM enough. Professional, Helpful, Caring, and Very Knowledgeable. Can definitely handle All insurance needs.

James S., customer since 2010

Doug is a superior agent at every level. He regularly went above & beyond.

Lexi T., customer since 2021

Easy to deal with

Michael L., customer since 2021

We have used this company for a very long time and they are always responsive to our needs. They are also always willing to research and find the best coverage/cost for us.

Customer since 2004

No issues with you guys doing home and auto insurance.

Thomas S., customer since 2010

I have always had prompt and helpful advice.

Joel S., customer since 1997

Easy to contact, great customer service, ability to talk to a person without going through a plethora of automated menus!

Customer since 2013

Great service. Been taking care of my needs since 1985

Customer since 2004

I get quick responses to questions.

Customer since 2004

You have always answered my questions and taken of care of problems promptly

Jessie S., customer since 2004

I have used Holt, HPM insurance for years. Respectful and quick to answer questions. Have rarely used services except for automobiles but made aware of any changes. Recommend to my Real Estate clients for Homeowners Insurance as well.

Peter P., customer since 2004

Keep up what you are doing: possessing a good knowledge base, researching and providing answers for unusual questions, good communication, caring attitude, and effective results at a fair price.

Customer since 2022

Getting back to us with answers to questions when we call, professional and courteous customer service.

Customer since 2010

Connecting with your customers on a yearly schedule is a 10 for sure.

Customer since 2010

Thank you for finding the lowest rates for me.

Customer since 2005

The majority of the time, my questions are answered quickly, and they always try to be helpful in a respectful manner.

Customer since 1997

I haven’t had to call in awhile but any time I did you always took care of me

Customer since 2014

Always quick to respond and very informative. It’s been a pleasure doing business with HPM.

Customer since 2021

Good communication, never any surprises. Great at helping to find the right insurance; painlessly.

Customer since 2007

Service has always been good. Very pleasant to deal with.

Leo P., customer since 2020

HMP was able to insure my camper and structure at my seasonal camp site when other insurance companies could not.

Colby F., customer since 2021

You were always quick to get back to us and speedy with any changes we asked for.

Naomi M., customer since 2021

Donna McClean , Was a great help in finding sensible homeowners for me. She was a pleasure to work with Jon

Jon B., customer since 2022

Very timely setup of policy at a stressful time, and many options were presented so we could make the right choice.

Customer since 2022

A very knowledgeable and resposive staff. The service is excellent everytime I need anything for my personal and business insurance.

Chuck M., customer since 2021

I have been with HPM for years, back when it was just Holt insurance I am very happy with the service I receive

Michael P., customer since 2006

Contact has always been prompt, courteous, never condescending. Knowledge of subject always shows.

Customer since 2010

Everything we need when we need it.

Customer since 2020

Actually I did refer you to a friend. I don't know what occurred, but I would do it again.

Dion O., customer since 2004

It's nice to do business with a local agent that we feel is looking out for our best interest with coverage and cost.

Customer since 1997

Kaitlyn helped us when our premiums went up and found better coverage for us.

Daniel O., customer since 2005

Good customer service

Sharon O., customer since 1997

You’re always so responsive and looking out for the best coverage at the best price.

Customer since 2013

It has been great working with HPM. All our questions have been answered and help is just a phone call away! Great service and customer satisfaction guaranteed.

Vinson M., customer since 2006

HPM has been very prompt with making changes to my policies that I have recently needed. Also, I have a claim in the works, and it was taken care of immediately after receiving my initial email. The service can't be any better or faster than I have recently experienced.

Customer since 1997

My questions were answered promptly and the correction to my policy was made right away. Very courteous and professional agents.

Customer since 2009

Always pleasant to talk to office personel and to visit the office. We have been very satisfied with all the agency has done for us in the years past. Must be 50 years now.

Customer since 1997

HPM keeps in touch throughout the year, so I know who to call should any questions arise.

Customer since 2018

I appreciate that when I reach out to Heather she does her very best to get all the answers to my questions...and is her teammate Kim responds to my emails in a very timely manner. I enjoy feeling that my small company matters and I'm not shifted around to different people. She makes me feel important and both Heather and Kim always get back to me (even when not in the office). That means a lot!!

Idanes S., customer since 2022

Meagan McQueen Is AWESOME!

Peter M., customer since 2013

I feel like the recommendations are given with the best interest of the client in mind. Honesty and integrity are the words that come to mind.

Customer since 2019

Customer service is great, Always willing you help

Customer since 2016

It is devastating to have to file a claim. Your home has been destroyed. To have an agent who is professional and handles the situation in a timely manner was a Hugh comfort.

Kathleen M., customer since 2005

I know you’re always there. Whether it’s a question of policy or coverage care, I never have to wonder about the response I’ll get. It’s always fast and accurate

Customer since 1999

Kaitlyn is very knowledgeable and so good about working with you!

Gary M., customer since 1997

Donna was extremely helpful and great at explaining everything. I'm an above average buyer of insurance and it was extremely nice to talk to someone who was also extremely good with her knowledge of insurance as I had some unique things to address.

David B., customer since 2022

Always available to answer questions or help with a claim.

Customer since 2017

I have always had very good service, and I know that the staff will always help me with my concerns.

Gordon M., customer since 2019

Made it easy to add jewelry to policy

Customer since 2014

Prompt reply’s. Great service Extremely helpful during claims Very knowledgeable about products offered

Richard G., customer since 2007

You are responsive to my question and keep my interests in mind.

Donna-Jean M., customer since 2001

Always very helpful and efficient.

Customer since 2019

Great service. Very responsive during the process of obtaining coverage

Robin O., customer since 2022

So easy even a dumb logger can do it!

Customer since 2021

Quick, easy and efficient

Chris A., customer since 2022

Following up on our questions and returning phone calls.

Customer since 2021

Teresa was very helpful and made sure I understood everything. She was wonderful getting back to me on phone calls and emails. Very friendly and patient.

Marissa E., customer since 2021

You've always kept us well informed regarding our Insurance needs.

Customer since 2005

Always helpful and keep me up to date on my policies

Michael T., customer since 2010

When I need something done or a question answered it is taken care of right away.

Customer since 2022

Lorraine at the Bristol office really knows her business. I always feel as though she is providing us with the best product for the price. Very pleasant and knowledgeable

Customer since 2018

Lorraine is very knowledgeable.

Customer since 2019

I like that you watch out for the best carrier with the best rates. Thanks.

Paul K., customer since 1997

Great customer service and easy to work with providing great insurance rates.

Jay L., customer since 2017

Lorraine goes above and beyond for us. We are constantly changing our needs and she is quick to respond and answer our questions. thanks Lorraine and HPM

Sharon L., customer since 2004

HPM, and Suzanne in particular, has been so so great to work with - we recently had several incidents with our mortgage company not having correct information, and she took the lead on all of it and helped to get everything resolved. A+!

Customer since 2021

Always helpful and friendly

Customer since 2016

You provide me with affordable insurance.

Adrian K., customer since 2008

Great communication!

Customer since 2004

I have always felt "taken care of and watched over," starting long ago with Dave Trudo setting me up with Medical Insurance and my HSA. The response time for any questions or certificate of insurance information has been handled within hrs. We are super happy and very grateful for being insured by HPM and will always recommend you to people in need of all that you offer!

Karyn O., customer since 2009

Good customer service. Get back to you quickly when you have a question.

Vicki K., customer since 2007

You answer calls promptly and get insurance quotes quickly. Excellent professional service . Very satisfied.

Ronald B., customer since 2009

I think Lorraine is awesome any question or needs are taken care of professionally and I believe with care. Thanks Lorraine

Customer since 2020

They are always efficient and friendly. Easy company to work with.

Customer since 2003

Very easy to work with

Dean S., customer since 2021

Lorraine is fantastic. Great company and great people to work with.

Customer since 2019

You are always quick to fulfill my requests when a certificate is needed.

Brian J., customer since 2012

Lorraine, I know when I call you with questions and concerns you are always able to set my mind at ease. I truly appreciate all the help you give me. It certainly helps lower my stress level.

Customer since 2004

Helpful polite and friendly customer service

Customer since 2013

Your customer service is spectacular!

Liz C., customer since 2016

Being able to call and talk to my agent without pushing 25 buttons and talking to a robot! I trust that she is making sure I have what I need and not anything more or less. That is why we have all of our insurance with you.

Jason E., customer since 2021

You did what we needed in a very timely manner.

Peter S., customer since 2022

Always helpful and responsive

Customer since 2018

First thing you did right: You answered the phone with a person and not a machine! You promptly returned our phone calls. You understood and answered our questions completely. You offered us an amazing rate! You made the change over process so easy! The hand written thank you note in the mail was a really nice touch, too! We are nothing but so thankful we heard about you. God bless you for your exceptional service to the people of NH!

Mark L., customer since 2022

Always helpful and available when needed.

Customer since 2006

Debbie is always available and willing to assist. It's nice to have a real person and contact who is also very pleasant.

David H., customer since 2023

I love working with Debbie Stanhope! She is always nice and pleasant and informative and I am always comfortable asking her questions.

Kathleen P., customer since 2020

HPM shopped around to try and find the best affordable coverage for my property. I feel like they are looking out for my best interests. Thank ytou.

Stephen J., customer since 2020

Each and every time we have an insurance question the service we receive from Lisa Ikerd and Loretta Snell is outstanding.

Customer since 1997

response, results

Customer since 2021

Responsive, understanding, and great to work with.

Customer since 2021

Quick response. Good customer service. Reason I called solved quickly.

Customer since 2021

Very responsive. Got the claim started right away for the tree that fell on our roof. The work was done, submitted and paid within a few weeks.

Customer since 1997

Very helpful and professional. Thank you.

Customer since 2021

Prompt and knowledgeable responses to our questions. Professional as well as personable. They always make us feel that we are important to them.

Customer since 2004

Friendly and quick response to our concerns.

Customer since 1997

I have been talking to my grandkids who now drive, telling them that it is better to go through an agency, and have an agent to talk to any time than taking an offer that. comes in the mail. I tell my girls this too.

Nancy F., customer since 2002

Kim was very responsive and helpful thank you very much!

Nicki R., customer since 2015

You have attention to detail.

Michael G., customer since 1997

You are always there for us!

Customer since 2008

Great service

Ted B., customer since 2004

HPM has been our agent for many years and the experience overall has been a positive one!

Len F., customer since 2007

It was nice to talk directly to a person and know what steps are to take place and in a timely matter. All were fully knowledgeable about their job.

Customer since 1997

Personal service

Customer since 2019

Suzanne & Meagan have helped us a lot with our policies! They get back to me quickly on any inquiries that I have regarding our homeowners or auto policies.

Jason Y., customer since 2020

You were there when we had questions. You gave us answers right away no waiting. Been with you for years. :)

Customer since 1999

HPM answers our questions quickly and clearly. If necessary, HPM goes to bat for us with the insurance companies. What more could we want?

Steve S., customer since 2012

Our HPM manager responds quickly and looks out for our best interest when shopping insurance plans for us.

William C., customer since 1997

HPM is very responsive to any questions.

Customer since 2020

Always a prompt courteous response, fundamentally dedicated to be maximally helpful particularly in a time of crises. I can't thank you folks enough!

Douglas D., customer since 2008

Timely professionally responds to all questions

Rob D., customer since 2003

Helped analyze needs and found ways to reduce costs

Customer since 2004

Easy availability of representative. Prompt, helpful follow up about specific policy questions. Friendly, pleasant demeanor of representative.

Customer since 1997

Quick and flexible handling of our claim for the broken water pipe in our house

John D., customer since 2010

Lorraine is perhaps the best there is when it comes to insurance , she has serviced our needs for many years and I always referrer clients to her , one recent visit she reminded me to add the FL house to the umbrella policy and then followed up to make sure I delivered the information she needed . Top notch all the way .

Alan D., customer since 2018

You guys are very friendly very knowledgeable and very helpful. That’s why I’ve been a customer for about 20 years.

Ed C., customer since 2009

Always quick to answer questions, always quick call back and I can add vehicles to my policy quick and easy !

Customer since 2005

It is wonderful to be able to speak with a real person! All communication with my previous insurance company had to be completed on-line and was very frustrating. Suzanne has been wonderful and I plan to be a long term client with HPM.

Robert Y., customer since 2021

When I needed a policy, HPM was very responsive and quick to get me what I needed. They were friendly and answered all the questions I had. Their rates are extremely competitive and I highly recommend them!

Customer since 2021

The willingness of Jen to look for the best deal for customers.

Customer since 1997

Found us a good policy at a good price. We are thankful.

Rodney B., customer since 1997

Very courteous and quick to help!

Customer since 2017

When we call with a question or problem, you always take care of it and we appreciate that.

Colleen F., customer since 1999

Karen Hayden represents HPM as a professional. She responds with answers to our questions in a timely manner. No need to follow up or chase her down. She values the customer.

David C., customer since 2009

They get back to us with options and ideas about getting the most out of our insurance needs.

Customer since 1997

Jen always has our best interest in mind and is knowledgeable. She is very helpful and kind and easy to work with.

Jackie C., customer since 2004

Excellent communication, organization & Customer Service.

Sarah J., customer since 2022

I've never had a problem with HPM. Jennifer is always right on any question and I've always gotten a quick return phone call or e-mail. No complaints! 10 out of 10! Thank you

Perry C., customer since 2014

You have done everything right for a number of years. Keep it up.

Suzanne C., customer since 2001

Tess was great and made me feel absolutely confident that I was getting the best deal and care I could receive!

Kailen N., customer since 2022

You always try to find reasonable insurance.

Customer since 2012

You are very responsive to my needs. When I get a notice for anything I call the office even if I'm probably supposed to call the insurance company. Your staff never hesitates and jumps into action.

Shawn C., customer since 2017

I appreciate the proactive outreach.

Customer since 2018

HPM Insurance has always taken great care in providing the best insurance options and advice for our condominium association. Outstanding service from exceptionally professional staff. Thank you.

Customer since 1997

Very responsive to all our inquiries !

James B., customer since 2010

The understanding you show, always being there when I need you.

Customer since 2012

Willing to look for lowest prices.

Cindy B., customer since 2010

You do what we ask. If things are different you look for better rates without hesitation.

Customer since 2004

It was Lorraine! She was so helpful in getting me the coverage I need. I had tried other places, but was pretty much blown off. Keep this woman at all costs!

Richard B., customer since 2021

answered my questions and resolve issue

Customer since 2011

I am so happy that Jennifer called to ask if everything was going ok. She is really looking out for her customers.

Customer since 2008

The service at HPM is amazing. Jennifer is always pleasant, kind and efficient. HPM always finds the best prices and takes away all of the stress of shopping around. I will be staying in the HPM family for all my insurance needs. Thank you again for the amazing service!

Bobbi-Sue B., customer since 2008

The office creates a warm and calm environment where clients can have a relaxed private interaction with the staff.

Customer since 2004

Meagan is always there when we need her. She is incredibly knowledgeable and kind. Thank you, Meagan!

Fitzroy L., customer since 2020

Thanks for your help navigating the issues around the change in the homeowner's policy. as you know, there were some complications along the way. Your assistance was first rate, and the problems seem to be on the side of the insurers.

Michael B., customer since 2004

Everyone is so nice and accommodating they found us the best price on insurance.

Customer since 2019

Working with Jennifer has always been a pleasure, she answers all my questions quickly and is always helpful.

Pamela A., customer since 2008

The follow-up and check-ins on an ongoing basis has been great.

Customer since 2015

Great customer service and searching out options!

Paul C., customer since 2019

Responsive to all questions. Local business. Handles what I need done. And I have recommended people to call you. :-)

Customer since 2010

Everyone is friendly and HPM always takes care of me right away when I have filed a claim or had a question or needed some documents. Your overall service is excellent.

Sylvie C., customer since 2010

Provided all necessary coverage needed For commercial and residential construction equipment one one policy. Thank you. Jeff Taylor

Jeffrey T., customer since 2021

Quick, efficient turnaround adding new coverage to our policy.

Customer since 2005

To be able to call and speak to someone and not just a machine and get answers.

Customer since 2001

Any time I have had questions, I get prompt and courteous responses. I have had to use my policy twice and the situations were resolved in a matter of a few days. I have been a policy holder for over 25 years.

Customer since 2010

Hi, this is Ben Craver. I’ve only been with HPM Insurence for a little while. Everything you do is great. The only reason it’s great is because of my interactions with Sue Harbour. She has been my Personal Risk Control Specialist for a while now and I wouldn’t have it any other way. Thanks for all that you do to make my life easier.

Benjamin C., customer since 2021

Loretta listened to what I needed and took care of everything.

Barbara M., customer since 2021

Always prompt with service

Customer since 2008

Debbie is the BEST insurance agent I have ever dealt with. She cares, is very helpful, and prices are reasonable.

Customer since 2021

Communication and quick response to what I needed

Marian A., customer since 2021

Good customer service

Customer since 2021

All details were clear and understandable for us, it's important.

Oleksandr D., customer since 2022

Very professional service on the phone and there has been proper follow up.

Keith P., customer since 2000

Very easy application process with a quick response!

Customer since 2022

Always professional, courteous, and knowledgeable.

Customer since 1997

I feel that my HPM contact Jennifer Watman understands my needs and provides careful attentive personal service.

Customer since 2004

You saved us money without changing our coverage by finding a different insurance company. We appreciate and commend a company that works for the customer.

Customer since 2012

Very helpful and always respond quickly to any requests"

Matthew G., customer since 2001

We have always gotten excellent advice on our insurance needs and the people at HPM have never tried to sell us extra insurance that we knew we didn't need. They really have our best interests at heart.

David B., customer since 2004

Very helpful and informative. Everyone likes a little help and advice when it comes to insurance.

Customer since 2013

We are very happy with the Auto and Home Insurance you have found for us. We appreciate having someone do the research and find the best pricing and not be buried in emails, text messages and phone calls. Thank you.

Lori R., customer since 2016

The firm supplied information when it was requested.

David C., customer since 2011

Through the years (40 to be exact) I have worked with wonderful agents at HPM for our business needs. I currently have the pleasure of working with Kim and she is always there for my insurance needs. I would not hesitate whatsoever to recommend HPM to anyone looking to change their agent. HPM is the best!!

Estelle V., customer since 2003

My monthly car insurance is MUCH lower than competitive companies, that's a big deal for fixed incomes.

Customer since 2016

Kim always gets back to me right away with any concerns or questions I might have.

Customer since 2016

When my policies came up for renewal, Jennifer shopped around and found policies with another company that would save me some money and provide similar coverage. The complexities of insurance are too much for the average person to navigate, so it's great to have the guidance of experts like Jennifer when shopping for coverage.

David A., customer since 2004

Always looking to get us the best deal. Like talking to an actual person on the phone.

Customer since 2012

Loretta is very pleasant to work with and responsive to any questions or requests for information that I may have. I have never utilized the insurance so I am not able to speak to any of those issues.

Customer since 2014

Responsive to calls and emails

Ryan C., customer since 2020

Doug Carignan has been my commercial insurance person for 30 years. He is a real pro and has guided me thru several insurance issues with great skill. He’s a credit to your organization. Bev Lapham

Bev L., customer since 2021

Suzanne was knowledgeable and easy to work with. She took the time to be sure we had the comprehensive coverage that we needed and was accessible to us for questions and clarification.

William S., customer since 2021

HPM has been great.

Aaron G., customer since 2021

We have had insurance with Byse/HPM for over 40 years and have been greatly satisfied. We have also shopped around for other insurance over the years and no one has been able to give us the rates we get from you.

Customer since 1997

You helped us straighten out our insurance after I tried to save us a few dollars by contacting another insurance company. That insurance company sent out letters of cancellation to our current policyholders without any permission or signatures from us and started a confusing mess which you helped rectify. We are very grateful for your help and very satisfied with the insurance you provided.

Customer since 2020

Prompt and friendly service. Calls are returned quickly.

William F., customer since 2000

Responsiveness, knowledge and flexibility

Customer since 2020

Jennifer Watman has been so helpful from the very beginning making the process of finding the best deal on insurance an easy one!

Audra K., customer since 2022

HPM Insurance has given us excellent quality and assistance for our insurance needs. They care about their customers.

Customer since 2021

Sue Harbour has taken care of our insurance e needs for decades. I trust her and will follow her anywhere.

Karen C., customer since 2021

I find HPM very communicative and helpful in answering questions. Since your local office is very close to my insured property, I find it easy and comfortable to walk in at times with questions or inquiries and find that in-person communication is a very satisfying feeling. Accordingly, I have been very satisfied with the associates I have met and dealt with. They have been very responsive and helpful.

Customer since 1997

Michelle is consistently incredible; she is always pleasant and helpful to work with. She is knowledgable and makes herself available to assist with any customer needs and offers a level of service and skill that is rarely experienced in ANY industry. I am always grateful to have her as a point of contact and never have any question or doubt that should an issue arise that I need assistance with, she will be there to take care of it in an expedient and professional manner. She is on of the biggest reasons I am a customer of HPM insurance.

Customer since 2021

Lorraine in the Bristol office is always helpful and very knowledgeable. She has helped us select both business and personal policies that are cost effective and meet our needs.

Michael B., customer since 2020

Responded to my request in a timely fashion, followed up promptly, and found a good-priced policy. Great job!

Customer since 2000

Prompt return on emails and phone calls!!

Customer since 2013

Very knowledgeable and Helpful. Great Customer Service Thank You

Tom N., customer since 2020

Great company, especially the customer service is really good. Quick with answers and willing to help.

Customer since 2011

Even in the start of the pandemic and purchasing a new home you guys were great, even working from home and letting me actually text you with questions and concerns, you guys rock!! Thank you again for everything

Sandra P., customer since 1997

I always get a quick response to any questions I ask and you keep me in the loop.

Customer since 2007

Made it easy to change carriers, answered all my questions, and listened to what I needed!

Lauren D., customer since 2022

Any problems with covered items are taken care of promptly and efficiently. This gives me great confidence and comfort.

Michael Y., customer since 2009

Knowledgeable, professional staff. Very attentive to customer needs. Friendly and easy to work with. Customized my insurance needs at a very reasonable price.

Customer since 2021

HPM Insurance is local which is important to us. They made the process easy and provided the best plan for our needs. We look forward to working with our agent for many years. Thank you for your excellent service.

Angela F., customer since 2021

They are all friendly, personable and make you feel comfortable talking with them. They are very thorough and good about getting the best quote possible. Suzanne has been great!

Kathy Y., customer since 2004

Easy to do business with. Great communications. Great value.

Customer since 2018

Suzanne is great with getting back to me right away with any questions I have and reaches out when anything needs to be taken care of.

Gina W., customer since 2004

Always very helpful, informative and prompt.

Customer since 1997

Very quick with a response and paperwork and information.

Jeremy B., customer since 2022

Someone always answers the phone or calls back , promptly.

Customer since 2010

Always prompt and curtious service.

Customer since 2000

Always there with good advice for the customer in dealing with the insurance companies.

Customer since 2010

Prompt responses

Customer since 1999

Lorraine is easy to talk with and always addresses our concerns/needs.

Bruce W., customer since 2004

Very responsive to our requests and needs.

David W., customer since 2017

HPM always shows a sincere appreciation for my business and all of my concerns and needs. HPM also keeps me well informed with any changes or policy information.

Robert W., customer since 2018

Personal and friendly service . Competence and attention to detail. Good follow up.

David T., customer since 2004

Good, personal service. I always felt like I could pick up the phone at any time for help.

Thomas W., customer since 2003

You provide good insurance at competitive rates.

Customer since 2010

My agent is very knowledgeable and professional. She communicates with me in a very friendly way. She explains the provisions of the policies very clearly. I appreciate working with her.

Deborah W., customer since 2008

Very responsive to changes to policy and all inquiries. I have already referred other folks to HPM.

Customer since 2018

Efficient and friendly service!

Catherine G., customer since 1997

We are long time very satisfied customers. The one time we had a claim it was promptly handled to our satisfaction.

Customer since 2004

You are very responsive to our insurance needs. We appreciate it very much !

Customer since 2010

You have always been responsive to claims or changes in policy, such as getting a newly purchased car on our insurance policy without any hassles.

Frank V., customer since 2009

Very easy to work with, very helpful with some unique situations that arose for my family as my parents passed.

Rita M., customer since 2004

We appreciate the quick response we receive from Suzanne Harbour whenever we have any questions or concerns.

Customer since 1997

Suzanne was helpful and friendly. She encouraged me to contact her with any questions and always responded in a timely fashion . Her polite, caring manner was greatly appreciated. Suzanne was a pleasure.

Customer since 2021

You went above and beyond with your service to my account! If this is indicative of the way you treat all your clients, the sky is the limit!!!

James H., customer since 2009

When I shopped insurance companies last year HPM wasn't the least expensive option available, one of the big box insurance companies (State Farm) was about $300 cheaper, but I liked the people that I interfaced with at HPM and I like to stay local when I can. My experience with HPM has been positive and I feel like I get answers to my questions in a timely manner.

James H., customer since 2021

The staff response has been very positive & seek to meet our needs.

Customer since 2004

Jennifer has been amazing, responsive, professional and knowledgeable.

Customer since 2012

We like our agent. She explains well. Moved us from another insurance to a new one without any work on our side. Good premiums as well.

Customer since 2004

Great service, always responds timely to any questions/concerns we have and the services you offer.

Brian S., customer since 2004

You’re local. The agent is friendly and knowledgeable.

Customer since 2021

Last year Suzanne Harbour did an extensive search for a lower cost insurance and found one. The new company wanted information about my wood stove, including photos, and she helped me with that and the many forms they wanted filled out.

Customer since 2011

Suzanne is always available to answer our questions. This makes the whole matter regarding our insurance needs an easy choice to use HPM Insurance.

William P., customer since 2018

I love the service. Very efficient.

Customer since 2021

Jennifer is always helpful and responsive when I have questions or changes with my policy.

Customer since 2012

HPM is easy to contact, easy to work with, and you get to talk to a real person!

Customer since 2013

Good communications. Thanks!

Perry S., customer since 2000

We always call to put our car on seasonal insurance when we are in Florida and you always call us back if you are busy.

Customer since 2004

My rating of 10 is based on many years of experience with the former Byse agency and its personnel. So far I have no complaints.

Customer since 1997

Very helpful whenever I have a question. Costs are competitive or better than I find anywhere else.

David S., customer since 2014

You guys have been great to work with.

Customer since 2020

Everyone is always very efficient and gets back to us right away with any questions. Always very helpful ,walking us through anything . would recommend for sure!! Been with them over 29 years!!!

Customer since 2012

Jennifer is always on top of things and is great at getting back to us!

Phyllis B., customer since 2021

HPM Insurance provides quick response to questions and insurance needs.

Customer since 2004

Good responsive staff.

Customer since 2004

We have always received great service when we had questions or concerns.

Customer since 2008

We had a difficult insurance problem. Lisa was able to secure coverage where others had not.

Customer since 2022

I am happy with HPM and the service and rates I receive.

Customer since 2008

Friendly and helpful staff

Customer since 2006

Responsive to emails and calls. I get the answers I need quickly and efficiently. Thank you!

Customer since 2008

HPM Insurance has been our provider of home and car insurance since they were Holt Insurance; They have been available, helpful and price sensitive when it comes to all our insurance needs. They are available for questions anytime and have helped clients of mine in Real Estate. I feel confident recommending them for insurance needs. thank you for all you do.

Peter P., customer since 2004

Researching best options. Cost and protection.

Customer since 2004

Excellent Service and prompt responses when I have questions

Kristen R., customer since 2013

Thank you for keeping my premiums low!

Customer since 2005

Found me the best insurance value by far.

Keith K., customer since 2020

Good, fast, and reliable. Easy to work with.

Customer since 2011

I have been a client for several years and th3e service has always been personal and geared to my individual needs.

Sarah P., customer since 2004

Great communication from quote to policy issuance.

Robert T., customer since 2022

Every interaction that I have with HPM and Michelle is a positive experience. I really feel like they're helping take care of me, my business and our best interest.

Jack C., customer since 2017

We were told from our former insurance agent that they cold not find/provide coverage for our new home. We were concerned and frantic because closing was scheduled only a few days from then. Our seller recommended we call HPM and request Lorraine Plankey to work with. That's just what we did and within a day, she let us know that she was working with a few companies to find us the best coverage and best cost. That's just what she did in time for our closing.

Customer since 2022

Fair price

Customer since 2010

I was happy when Kaitlyn called and introduced herself to us. When I had a couple of questions did not hesitate to call her. Customer service is key to me.

Kevin P., customer since 2021

Very helpful

Customer since 2021

You're always friendly and easy to deal with.

Richard P., customer since 2004

always answer my questions promptly and clearly

Paul P., customer since 2021

You hired Kaitlyn Haines. She's been the absolute greatest!

Customer since 2009

Always get quick responses and great communication

Customer since 2021

Donna McLelland and Doug Calignan answered my endless questions and gave very clear explanations of the policies.

Customer since 2022

Quick responses on all my requests, great service from Michelle!

Zachary C., customer since 2021

Thorough job from quoting to writing the policy. Very knowledgeable and accommodating. Great assistance and follow-through.

Customer since 2022

Always there to answer questions about our insurance. Been with this company for over 50 years!!

Customer since 2020

The personal attention to my policy.

Robert B., customer since 2021

Great summary comparing our current coverage to the new plans.

Customer since 2021

Very easy to work with and competitive pricing.

Michael P., customer since 2021

Any time I have questions, or issues, my agent is always ready to answer or at least willing to find the answers.

Heather L., customer since 2021

Our agent Sue Harbour quickly addresses any of our needs.

Customer since 2020

Always able to speak with someone.

Customer since 1997

iI have been with HPM for over 25 years, very happy, customer service is great. Just bought a new vehicle and the turnover time to switch the vehicle insurance was remarkable.

Michael P., customer since 2006

Very responsive whenever we call

Merle P., customer since 2004

As a small business owner, I really don't like dealing with the insurance part of the business. It's a part of the business that is required, and it's best to have professional people like Loretta & HPM handle what I need.

Customer since 2010

Courteous and responsive service.

Sharon O., customer since 1997

You gave us good rates

William O., customer since 2019

Good price & great customer service

Robert N., customer since 2016

Fast friendly service HPM has provided to us.. We had a minor issue and they worked with us to make sure we were satisfied! Great job! Thank you…

Vinson M., customer since 2006

Whenever we have called with a question, your representatives have always been friendly and helpful.

Customer since 2017

You are good at getting back to me to answer questions.

Customer since 2003

Fast and efficient response.

Customer since 1999

Kaitlyn at HPM Insurance has taken great care of us, my son was involved in an auto accident and she was great at putting our minds at ease with the entire claim process. Her reassurance and detailed explanations of what was needed and how to move through the process was indeed appreciated. Having a local office and personalized representative to work with was a plus! I would highly recommend HPM

Customer since 2016

Your associates are readily available to answer all of my questions (and I usually have many) and to explain all my options in great detail. They are also exceptionally courteous and knowledgeable.

Customer since 2009

Reasonable premiums, good carriers that pay claims, quick response time, overall service excellent, and friendly employees.

Craig N., customer since 2013

I can count on you to keep my insurance up to date. Always there to answer my questions. Keep up the great work!

Marilyn M., customer since 2004

I like the fact that annual increases in premiums appear (so far) to be much less than other insurers. I do check annually since past experience has shown that rates increase faster than evaluation increases.

Customer since 2018

Easy access with local branch available to make payments or ask questions.

Customer since 2001

Cost of insurance is competitive and reasonable.

Customer since 2016

We feel good about the yearly check-in's making sure our coverage is up to date. Also that we are receiving the most competitive price.

Customer since 2007

Quick and friendly customer service.

Customer since 2022

Hey Michelle, I really appreciate your professionalism, attention to detail and positive vibe. I look forward to working with you!

Tom M., customer since 2022

Easy to work with and respond quickly!

James M., customer since 2018

Great response. Knowledgeable people.

Customer since 2022

We have been very pleased the fast fast service given when e we has an accident. Great service all around. Very helpful because we needed direction on how, what and where questions.

Customer since 2016

We have always had great service from our agents and when we needed to make a claim the people we interacted with were very helpful and reassuring.

Donald M., customer since 2002

The knowledge and prompt timely responses to my questions is greatly appreciated. Also being treated as "part of a family" where My family is being looked after rather than just an account or number is also been part of our positive experience.

Customer since 2016

Just good customer service. Thank you

Bernard M., customer since 2019

I love the way you treat me as your customer and offer me the best policy for me and check with me ocasionaly to see iif i am satisfied.

Kenneth M., customer since 2010

It has been a pleasure to deal with anyone in the office. Everything has been effortless on my part.

Donna-Jean M., customer since 2001

Quick response time to questions . Thank you

Customer since 2002

Really quick response. Thanks for everything

Customer since 1997

Doug has been a great contact to work with!

Craig T., customer since 2022

You worked with me in an industry that is not easy to get coverage and we have been doing business together for several years.

Customer since 2021

rep was very attentive to detail and responsive in a timely matter

Customer since 2022

Fast and easy

Customer since 2021

Kim has been wonderful and very co-operative in all dealings with your company.

Brian M., customer since 2003

We appreciated the effort taken to reduce our premiums along with the communications.

Customer since 1997

My husband and I have found HPM to always be responsive to the insurance concerns we may have for both our business and our personal policies. The agents on many occasions have worked hard to represent our interests to the insurance companies and their underwriters and directed as much follow-up as necessary until there is a resolution. We are confident that HPM will see that we get the level of insurability that we need and the service that we desire.

Customer since 2004

I have been very happy with the overall service. The quick response and thorough explanations to my questions and concerns was great to help us through this difficult situation.

Customer since 2003

Staff provide detailed answers to questions.

Customer since 2010

We’ve been customers for fourteen years now (originally with Byse Agency) and have always been pleased with the service we’ve received. We have found the agents to be consistently helpful and professional. Recently, we needed to make an adjustment relative to our homeowner liability coverage and Meagan did the necessary research and provided us with a cost effective solution. Yes, we would recommend HPM.

Customer since 2008

communication is very easy with the new texting feature.

Tim T., customer since 2008

16 years ago I started with Bristol insurance and not one complaint. I was a little concerned when they merged with HPM a larger company that personal touch would be lost, I would just be another customer in large pool of customers. To my surprise, the personal touch did not waiver, it grew stronger. People who skip the agent and buy direct do not realize what a mistake they made until they have to go it alone, I have had 2 claims in 16 years, yet every year an agent contacts me to see if they can be of service, if my needs are met, if I'm satisfied. I would highly and confidently recommend HPM.

Michelle B., customer since 2021

We love the agent Lorraine. She always works toward satisfying our needs!

Robert M., customer since 2018

Working with HPM has been seamless and a pleasure because of the service they provide. Wonderful customer relations and great prices.

Jay L., customer since 2017

HPM has always been very easy to work with and very supportive on any issues or question that I have had.

Gary L., customer since 2010

HPM, Like Byse that I have dealt with since 1990, long before the merge with HPM; has always found the best coverage at the best prices for me without me asking.

Paul K., customer since 1997

A live person answering the phone. Not being transferred to someone who doesn’t answer or is in another state. Knowledgeable, pleasant staff who are ready to help.

Customer since 2020

Very helpful. Very efficient. I’ve been with HPM for years and continue to be happy.

Customer since 2011

Knowledgeable staff.

Vicki K., customer since 2007

Your information was easy to understand and your customer service has been easy to deal with.

Customer since 2018

I’m a new business and called HPM, I was fortunate to be connected with Kim Dowse. Kim was incredibly easy to work with and treated my business as if it were a conglomerate with years under its belt. Insurance is insurance. But the people make the difference. Kim did that.

Matthew C., customer since 2022

Meagan always answers my emails promptly. She makes things much easier when making any changes or asking a question. Excellent customer service.

Customer since 2011

You went out of your way to make sure that all the paperwork to set up the withdrawal for my umbrella policy was in place and on time.

Customer since 2004

great customer service

Peter B., customer since 2020

We are very pleased with the service we get at HPM. Our agent is awesome! She's never too busy to answer our questions and goes above and beyond finding us the best and most affordable coverage for all our insurance needs.

Kenneth B., customer since 2020

Prompt and easy service.

Customer since 2004

very good price.

David J., customer since 1999

Every time I contact you with questions I receive feedback on the same day or the next workday. When my questions come on weekends or late day, I have no complaints, very satisfied with all the staff

Karyn O., customer since 2009

HPM is always there if we have any questions. We can count on them for all our insurance needs despite the covid situation.

Sean L., customer since 2019

You guys always get back with an answer and you are always upbeat

Paul G., customer since 2007

Whenever I have a problem with my bill, I'm provided prompt responses. Also, the claims we have had in the past, we could always rely on prompt responses form HPM.

Morgan K., customer since 2007

I appreciate the follow up email after I receive my yearly renewal in the mail. It’s nice to deal with a real person.

Customer since 2008

We were able to place my coverage with a reputable carrier at a significant price reduction from my former carrier. Also worked through a situation regarding the valuation of my dwelling to a successful outcome.

Customer since 2021

We left a voice message for Jennifer Watman and she called back the same day. We wanted some quotes for auto insurance and she emailed me back by the next day. Superior service.

Ronald B., customer since 2009

All of my insurance needs were taken care of professionally . Lorraine was very easy to talk to about changing coverage for our vehicles, Home and toys when we moved up north. Thank you Lorraine

Customer since 2020

Staff is always pleasant and knowledgeable. Thanks!

Customer since 1997

You care about your customers...!! I'm not on Facebook so can't recommend you there but when people ask who I have for insurance I talk about you guys...!

Mirela K., customer since 2015

Professional and Kind.

Gerald H., customer since 2010

I am able to speak with a human when I call. You guys always take care of my needs in a very timely manner. I really appreciate your service. A+

Brian J., customer since 2012

I have been a customer of HPM for many years. The agents are always so helpful, always ready to answer all my questions and help in any way they can. I am very happy with the service I receive.

Customer since 2004

Fast courteous service!

James H., customer since 2023

Anytime I've called service is 100% awesome!

James M., customer since 2009

my friend Jimmy recomended me to you for motorcycle ins., I called and the woman was very patient and professional.

Robert H., customer since 2014

You guys make me feel like a person and not just a number. I enjoy talking to a real person instead of a computer. You help me find the lowest prices, help me make payments and switch over policies when needed. I'm very grateful for your service. You make my life easier. Thank You!

Customer since 2020

Michelle is very kind and helpful.

Customer since 2021

We got the insurance we needed right away. That's all I can ask for.

Peter S., customer since 2022

My Daughter Rida was looking to purchase her 1st new piece of real estate. The person I spoke with was very Helpful. Giving me History of the Land. It was great. Thanks

Bryan B., customer since 2020

Pleasant and efficient service.

Customer since 2009

Always available to answer questions and assist with policy questions

Customer since 2006

We've really appreciated the followup calls ensuring that we get the best coverage

David H., customer since 2004

Friendly people

Customer since 2016

I went in not knowing insurance coverages very well and came out with all my options explained to me and a good understanding of what I wanted/needed in home coverage

Customer since 2021

Lorraine is a terrific client manager. She is proactive, service oriented and friendly. She is true asset on your team.

Customer since 2019

Deborah is very quick to respond to any inquiries and that is most important to me.

Stephen J., customer since 2020

Good pricing and great service!

Customer since 2004

When I acquired a little 'scooter (battery operated) I needed to know about liability coverage. I think it was Kathy who persisted/assisted and found the answer for me. I'm impressed!

Customer since 2001

You are always right on top of any requests we make.

Customer since 2007

Easy to deal with.

Customer since 1997

Personal interest and attention to detail.

Jane H., customer since 2004

Good customer service and great rates.

Kenneth H., customer since 2021

We were loyal auto/home and business clients for twenty years with another Insurance group in our home town of Goffstown. Upon selling our business and home in 2018 we needed home/auto coverage for our new home. It was then we realized we had been paying over the top market prices for our insurance needs. We switched to Elliot Insurance and saved over 25% on our auto/home insurance premiums.

Customer since 2020

When my antique insurance got cancelled due to an oversight, Jennifer was very helpful and expedient and getting the issue resolved. In addition, without my having to ask, Jennifer reviewed my other accounts and made recommendations that were sensible and saved me some money. I was very impressed with her and appreciated her attention.

Customer since 2020

Debbie has always done a great job finding us the best rates for our business insurance.

Customer since 2021

I love working with Lorraine!

Customer since 2013

I always appreciate the excellent customer service I receive from Loretta Snell and the HPM staff. Whenever I have questions about our policies, she responds in a rapid, professional manner.

Customer since 1997