President & CEO
As CEO/President of HPM Insurance, Lyle is responsible for setting the tone and vision of the agency. Lyle works with all the agency personnel to identify risks and exposures for both new and existing clients. He also works with our companies to understand the latest products and services that may benefit our clients. Lyle is actively involved in his community as
CIC: Vice President of Commercial Lines
Lisa began her journey in the insurance industry at The Holt Agency, while still in high school. With more than 25 years of experience in the business, she has worked her way through each aspect of the agency and now heads the commercial lines department and is part of the senior leadership team. As Lisa enjoys working with systems, she sits on the New England User Group for Vertafore on the Education committee.
Lisa resides in Wilton with her husband Greg and Addie, her spunky and fun-loving pup. She enjoys spending time in her yard gardening, cycling, swimming and pretty much anything outside when it’s warm. She also enjoys the tranquility of her farmer's porch and her travel trailer where she ventures along the East Coast with family and friends. She is also very active in her local church music ministries.
CPCU: VP of Business Development & Communications
April handles the marketing and communications for HPM Insurance and is part of the senior management team. Though she holds a journalism degree she realized insurance was her calling given her late-father, Jack McBriarty, owned an agency throughout her childhood. April tested the waters of insurance by first working on the company side, followed by running an office for a large agency in Massachusetts. She joined the family business, McBriarty Insurance of Milford, in 2000 where she ran it with Jack for 10 years before selling to HPM Insurance. April earned her CPCU designation in 2012, has been a board member of the NH Association of Insurance Agents since 2014 and is the incoming chairperson for the 2018-19 term. April lives in Southern New Hampshire with her husband, Ted, two boys and dog, Hilton. She enjoys traveling, music, running and cooking.
Heather came to the HPM family in 2017 after taking a hiatus from insurance. She began her insurance career at Aon in Providence in 1994 and then onto a large firm in Boston in 2000. Striving for a simpler life, she decided to leave the city and move to the lakes region, where she held fond memories of visiting her grandparents as a child. Heather is currently part of the support team where she helps with the agency's daily operation. When the snow is flying, you can either find her on the slopes of Attitash or snowmobiling. During the summer she can be found fishing, hiking, boating, or enjoying a sunset while relaxing in her camper.
Personal Risk Control Specialist
Monica is a Personal Risk Control Specialist with more than 21 years of insurance experience. Monica began her insurance career at Travelers back in 1990 after moving from Southern California. She soon realized she wanted more interaction directly with the customer, which
Barbara has been in the insurance industry since 2000. She managed the personal lines department for many years before fulfilling her dream of living down South on the coast where she now resides with her husband and two dogs. Barbara has always had a passion for numbers which makes her a great asset to the agency as a financial analyst. When Barbara is not working or enjoying the surf, you may find her curled up with a good book. Among her favorite authors are John Irving, Tom
ACSR: Commercial Risk Control Specialist
Kim joined HPM Insurance Bedford in the summer of 2015 with nearly 15 years of experience in the insurance industry. In addition to a property and casualty license, Kim has also earned her ASCR designation for both personal and commercial lines. When Kim is not in the office, you can find her curled up under a blanket with a good book or out and about with her daughter,
Katie joins HPM Insurance Laconia as an account executive with nearly 12 years of insurance industry experience. She has the outgoing personality and professional expertise needed to connect with clients and help them navigate the complexities of insurance. She works hard to find coverage solutions to protect what matters most to the client. While not working, Katie enjoys spending time with her daughter, Sydnie. They can be found on the slopes or skating in the winter or hanging out at the beach or rock climbing in warmer weather.
CIC, AAI: General Manager
Jeffrey helped run the Byse agencies, along with his late-father Donald Flanders, since 1986. Upon the sale of Byse Insurance to HPM, Jeffrey took on the role of general manager for the Laconia, Franconia and Bristol offices. He has a well-developed resume as he holds the Certified Insurance Counselor (CIC) designation and Accredited Advisor in Insurance (AAI) designation. He also served on the board of directors for the NH Association of Insurance Agents and was also chairman of the board for the 2002-2003 term. When not in the office, you may find him donating his time helping with the dogs at the Pope Memorial SPCA and spending time with family and friends.
CIC, AAI: Commercial Risk Control Specialist
Kathy has in-depth knowledge of insurance as she has spent more than four decades helping both personal and commercial clients at the Byse Insurance in Laconia. During this time, she enjoyed being a member of what was known as the Insurance Women of Central NH (now known as Granite State Insurance Professionals.) She has also earned a Certified Insurance Counselor (CIC) designation and the Accredited Adviser in Insurance (AAI) designation. While not helping clients, she enjoys spending time with her husband, children, grandchildren as well as friends. You may also find her with a good book, gardening or heading down to the Caribbean for some rest and relaxation.
Personal Lines Manager
Karen joins the HPM team with more than 20 years of insurance experience and 8 years of supervisory experience from the largest independent agency in the state. She has an in-depth understanding of the personal insurance market place match an individual or family with the best program to fit their needs and budget. Karen also has years of managing high net-worth clients and understands the complexities and demands of such accounts. When Karen is not in the office, she enjoys spending time with her family and friends.
ACSR: Commercial Risk Control Specialist
Jessica grew-up in the New Hampshire Lakes Region so she is very familiar with the community. She started her career in 2010 as a receptionist at the largest agency in the state and worked her way up through agency support, personal lines and ultimately commercial lines. She currently holds an ACSR designation (Accredited Customer Service Representative) and is working her way toward a CIC designation (Certified Insurance Counselor). Jessica works out of HPM’s Laconia office. While not at work, you may find her playing with her young son, skiing at Gunstock, or of course, enjoying the lake.
Health Benefits Consultant
Tom has been in health insurance and benefits industry for more than a decade. He specializes in the health insurance needs of businesses by providing group benefits as well as coverage for individuals. He can help answer the complex issues involving the AFA and Medicare. Tom and his family moved to New Hampshire from New York in mid-2015 and took roots in the seacoast where they enjoy the outdoors with activities such as hiking and camping. When not at work or with his family, you may catch Tom court-side as he loves to play tennis as much as possible. You may also catch him watching a baseball game, but don't hold it against him - he is an avid Yankees fan.
Audra is part of the agency support team and organizer extraordinaire. She ensures that the "behind the scenes" operation continues to flow smoothly whether it is greeting clients or organizing a charity event so that everyone can participate. While not in the office Audra can be found curled up with a Jane Austen novel and anything pumpkin spice. She can also be found hiking with friends or family or hanging out at the waterfront. Audra also has a passion for make-up and fashion.
Giselle is our ray of
Personal Risk Control Specialist
Samantha, aka Sam, works out of the Laconia office helping clients with their personal insurance needs. She has held an insurance license since 2015 and has a passion for problem-solving. Her passion for helping and problem-solving runs deep because when not in the office, she may be found battling a blaze given she is a volunteer firefighter for the town of Ashland. She is also the proud mother to her son, Jeremiah, and enjoys spending time with him on the sidelines of a hockey game. Though she has little time to spare, a perfect day for Sam would be spent at the lake.
Personal Risk Control Specialist
Cathy is a Personal Lines Risk Specialist with more than 33 years of experience in the insurance industry. Cathy is a life-long resident of Wilton which has allowed her to establish long and trusted relationships with area clients. Cathy enjoys spending time with her husband as well as traveling to new places, sharing with friends and enjoying the great outdoors.
Risk Control Specialist
Carole has been a member of the Byse Insurance family in Laconia since 2002 where she helps clients with their personal insurance needs. She successfully completed the Certified Insurance Service Rep designation and holds an insurance license in both NH and VT. She is also fluent in both English and French. Her passion outside of work is spending time with her two wonderful children and three grandchildren as well as walking the WOW trail in Laconia, snowmobiling, cross country skiing and motorcycling. She also loves both music and dance, as well as cooking as this means she can share her creation with others.
Elizabeth has been working in the accounting field for more than 20 years. Originally from Los Angeles, she has worked in a CPA office, dentist office and escrow department at a mortgage company. With her move to HPM Insurance in early 2018, she now helps with the daily financial transactions at the agency.
When not calculating numbers, she enjoys the peacefulness of snowshoeing in New Hampshire or a competitive game of tennis with her friends. To relax, Elizabeth enjoys quilting or curling up with a good book or cross-word puzzle.
Sharon came to HPM Insurance in the spring of 2017 to head up the accounting department. Though new to insurance, she comes with many years of accounting experience as she worked for more than a decade in accounting at Stonyfield Farm and earned a Bachelor of Science degree in accounting and computer programming from Rivier University.
Sharon is energetic and enjoys hiking, biking, camping and motorcycle rides through the mountains. She is also particularly fond of running as she runs regularly and has successfully completed the Boston Marathon seven times in addition to several other local marathons.
Brandon joins HPM Insurance Bedford as an account executive with nearly six years of insurance industry experience. Prior to his insurance career, Brandon spent more than a decade serving the citizens of New Hampshire as a police officer. His background includes expertise in risk management and identifying concerns that matter to each client. He listens to his clients concerns and develops a plan to mitigate risks through a well-designed insurance plan. When not working, Brandon is an active baseball coach and enjoys spending time with his family and their dog, Jack. He also spends his free time writing and developing books for children.
ACSR, AAI: Agency Support
Terry works part-time out of the Franconia office with more than 40 years of both personal and commercial insurance experience. She holds an Accredited Customer Service Representative (ACSR) designation, a Certified Insurance Service Rep (CISR) designation and an Accredited Adviser in Insurance (AAI) designation. While not at work she volunteers regularly at Live and Let Live Farm which is the largest Agricultural Rescue, Rehabilitation and Sanctuary in greater New England for unwanted and abused animals. Terry lives with her husband of 52 years and enjoys the White Mountains where they reside.
AAI: Risk Control Specialist
Lorraine began her insurance career more than 30 years ago, at the NH Insurance Company, now a part of AIG. Two years later she moved to Massachusetts and began working on the agency side but after getting married, she headed back to the lakes region and worked for Noyes Insurance for more than two decades and then Melcher & Prescott for several years. Lorraine now works for HPM Insurance in the Bristol office. Lorraine loves her job because she loves customer service. She is a people-person and likes the challenge of finding her clients the best coverage at a fair price.
Personal Risk Control Specialist
Chris joined the HPM family in early 2018 as a personal risk control specialist. Chris began his professional career in customer service and sales, with initial insurance training from direct writer, Allstate Insurance. Chris has an affinity for connecting with clients, listening to their needs and helping find solutions for coverage issues.
When not in the office, you may find Chris working a wedding as a professional DJ or on the golf course for a quick round. You may also find him with his lovely wife and young daughter enjoying the great outdoors.
Rosemary, aka Rose, has been with Byse Insurance in Laconia since 2001 where she is part of the support team. She has an eagle-eye for detail and is a great asset for the many aspects of insurance that require close attention. She also has a sweet spot for Jelly Belly jelly beans, which lures many to her desk regularly. While not helping the office run smoothly, you may find her in her kitchen whipping up a delicious cake, pie or batch of cookies or muffins. She is also the proud mother of two children, Sabrina and Jesse, and granddaughter, Lily Rose.
Risk Control Specialist
Daneell, aka Dee, began her insurance journey with an insurance company back in 1989. In 2004 Dee took a hiatus from insurance and worked for Harley-Davidson where she embraced the consumer-focused sales culture. 2013 brought her to NH and back into insurance. She loves the challenge of handling both personal and commercial clients which she does today out of the Bristol office. When not making clients laugh, you may find her on her motorcycle (a Harley of course), cooking or working at her church as a Deacon of the Missions Team. She also loves spending time with her beloved husband, Sherman, and loyal dog Zip.
CIC, Marketing Coordinator
Claudia joined the HPM team in the summer of 2017 as the agency’s Marketing Coordinator. With more than thirty years’ experience, she can navigate the ever-changing insurance market place to find the right coverage options for our clients. She has the ability to write accounts of all sizes, but prefers the challenge and excitement that goes along with writing larger risks. Claudia began her career on the insurance company side with Andover Companies, but soon moved over to the agency side and worked for several large agencies in Massachusetts including Appleby & Wyman and Fred C. Church. Family brought her over the border into New Hampshire where she has worked ever since at both Brown & Brown of NH and Eaton & Berube before coming to HPM Insurance.
While not at work, Claudia enjoys spending time with her teenaged daughter, friends and family. Claudia also loves to golf, bike, cook and travel, with her favorite place being Italy.
LUTCF: Director of Life & Health
Dave is our Life & Health Insurance Specialist. He joined the agency more than 20 years ago to work with his father, Vern Trudo. Dave's reputation for helpfulness and problem solving has brought him great success, particularly in the field of health insurance. He is proud to serve as a member of the Board of Directors of The New Hampshire Health Plan and is a member of Anthem's Producer Advisory Council. He is also a winner of Anthem's Premier Partner program for 2012. Dave lives in Weare with two horses and two retired racing greyhounds. Dave is a bicycle and motorcycle enthusiast. His collection includes two classic motorcycles from the 60s that he has restored and loves to ride.
AAI, Risk Control Specialist
Beth has been with Byse Insurance and working out of the Franconia office since 1987. She handles both personal and commercial insurance accounts and really enjoys helping clients understand their coverage. Beth has earned an Accredited Adviser in Insurance (AAI) designation. When not helping clients, she enjoys spending time with family and friends, as well as being outside taking advantage of all that the North Country in NH has to offer.