Meet Our Team

Meet Our Team


Lyle Fulkerson

President & CEO

As CEO/President of HPM Insurance, Lyle is responsible for setting the tone and strategic vision for the agency. Lyle works with agency personnel to identify risks and exposures for both new and existing clients. He also works closely with the companies represented by the agency to understand their latest products and services that could benefit clients. Importantly, he leads acquisition efforts, so far, having acquired seven insurance agencies throughout the state.

He is chairman of the Professional Insurance Agents of New Hampshire (PIA) and a national director of the PIA. He serves on the advisory boards of Plymouth Rock Assurance, Acadia Insurance, and Merchants Insurance Group, as well being the incoming chairman of Main Street America's advisory board. Previously, he was the Northeast representative for independent insurance agents on the SAFECO Insurance National Advisory Council.

Additionally, he is a director of the Milford Economic Development Advisory Council (EDAC) and a director of the Squam Lakes Association. Previously, his philanthropic work included serving on the board of trustees of the Greater New England Chapter of the National Multiple Sclerosis Society and chairman of the MS Bike Committee as well as a director for the Souhegan Valley Chamber of Commerce (SVCC).

Lyle, along with his wife Sarah, two daughters, Greta and Audrey, and dog Louie enjoy the great outdoors.  He is also an avid skier and cyclist.


Lisa Ikerd

CIC: Executive Vice President

Lisa began her journey in the insurance industry at The Holt Agency, while still in high school. With more than 25 years of experience in the business, she has worked her way through each aspect of the agency and now heads the commercial lines department and is part of the senior leadership team.  As Lisa enjoys working with systems, she sits on the New England User Group for Vertafore on the Education committee.

Lisa resides in Wilton with her husband Greg and Addie, her spunky and fun-loving pup. She enjoys spending time in her yard gardening, cycling, swimming and pretty much anything outside when it’s warm. She also enjoys the tranquility of her farmer's porch and her travel trailer where she ventures along the East Coast with family and friends. She is also very active in her local church music ministries.


April McBriarty-Weismann

CPCU: Executive Vice President

April handles the marketing and communications for HPM Insurance and is part of the senior leadership team.  Though she holds a journalism degree she realized insurance was her calling given her late-father, Jack McBriarty, owned an agency throughout her childhood. April tested the waters of insurance by first working on the company side, followed by running an office for a large agency in Massachusetts. She joined the family business, McBriarty Insurance of Milford, in 2000 where she ran it with Jack for 10 years before selling to HPM Insurance.  April earned her CPCU designation in 2012, has been a board member of the NH Association of Insurance Agents since 2014 and was the  chairperson for the 2018-19 term.  April lives in Southern New Hampshire with her husband, Ted, two boys and dog, Hilton. She enjoys traveling, music, yoga and cooking.


Michelle Airoldi

Commercial Risk Control Specialist

Michelle joined the HPM team in February of 2020 after being in travel insurance for five years. She made a move to HPM as she wanted to expand her insurance knowledge in a different area of the insurance industry as she has an eagerness to learn. She currently works out of the Bedford office with the commercial department while learning the many aspects of coverage unique to business insurance.
While not in the office, she may be found paddling around in her kayak with her husband, whipping up a tasty treat in the kitchen, or sitting comfortably with her dog, Katey, cat, Princess, or rabbit, Pino.

Doug Carignan

Doug Carignan

CPCU: Account Executive

Doug has been in commercial insurance for over 30-years as both a company underwriter and insurance sales/account executive. He has worked for several local insurance agencies and enjoys maintaining local friendships and business relationships. In his spare time, Doug can be found walking or biking on the W.O.W. rail trail or hitting tennis balls at local outdoor or indoor facilities. Born and raised in New Hampshire, he and his wife, Sue, are 30-year residents of Laconia, where they raised their daughter and son. In earlier years, Doug spent countless hours helping coach and cheer on his two favorite young athletes (along with scores of other aspiring youth athletes) on the soccer, baseball, and softball fields. He most enjoys spending time with his wife, family, and friends, as well as traveling.

Kara Collins

Kara Collins

Account Executive

After dedicating 23 years to the jewelry industry, Kara decided to take her expertise and move in a new direction as an account executive for commercial insurance.
Starting in gemology in New York in 1997 with jewelry design and studying and receiving her Graduate Gemologist certificate and designation (G.G.), she helps those within the jewelry industry and beyond navigate a critical part of their business- the insurance.
When not networking and building business relationships, you may find Kara active with kickboxing, yoga, or tennis. She may also be hiking or snowboarding with her husband and young daughter or relaxing with her miniature schnauzer, Snickers, or rescue cat, Misty.

Barbara Desmarais

Barbara Desmarais

CIC: Financial Analyst

Barbara has been in the insurance industry since 2000. She managed the personal lines department for many years before fulfilling her dream of living down South on the coast where she now resides with her husband and two dogs. Barbara has always had a passion for numbers which makes her a great asset to the agency as a financial analyst. When Barbara is not working or enjoying the surf, you may find her curled up with a good book. Among her favorite authors are John Irving, Tom Wolfe and Oscar Wilde. Barbara is also fascinated by politics, so thus a talk radio junkie! Barbara also loves music. She likes to listen to Dave Matthews, The Beatles, Van Morrison, James Taylor and many more, but her best days always begin with Frank Sinatra. As an animal lover, she is a proud supporter of the ASPCA and the Humane Society.


Kim Dowse

ACSR: Commercial Risk Control Specialist

Kim joined HPM Insurance Bedford in the summer of 2015 with nearly 15 years of experience in the insurance industry. In addition to a property and casualty license, Kim has also earned her ASCR designation for both personal and commercial lines. When Kim is not in the office, you can find her curled up under a blanket with a good book or out and about with her daughter, family and friends.


Jeffrey Flanders

CIC, AAI: General Manager

Jeffrey helped run the Byse agencies, along with his late-father Donald Flanders, since 1986. Upon the sale of Byse Insurance to HPM, Jeffrey took on the role of general manager for the Laconia and Bristol offices. He has a well-developed resume as he holds the Certified Insurance Counselor (CIC) designation and Accredited Advisor in Insurance (AAI) designation. He also served on the board of directors for the NH Association of Insurance Agents and was also chairman of the board for the 2002-2003 term. When not in the office, you may find him donating his time helping with the dogs at the Pope Memorial SPCA and spending time with family and friends.

Kaitlyn Haines

Kaitlyn Haines

Personal Risk Control Specialist

Kaitlyn joined our team in the summer of 2021. Although new to HPM Insurance, Kaitlyn has worked in the insurance industry for nearly a decade and was named Best Insurance Agent of the Lakes Region in 2019. She prides herself on building strong relationships with her insureds to help protect their most valuable assets.

Kaitlyn is a member of The Greater Meredith Program and has been involved with The Greater Lakes Region Children's Auction for many years. Kaitlyn and her husband, Jason, reside in Meredith with their two daughters, dogs, cats, and chickens. When not at work, Kaitlyn spends much of her time attending her daughter's sporting events, camping, going to concerts, and, if lucky, curled up with a good book and a cup of coffee.


Suzanne Harbour, ASCR

Personal Risk Control Specialist

Suzanne enjoys helping people understand insurance, which is why she has been in the industry for nearly two decades. She loves people and does her best to connect with her clients and explain the complexity of their coverage.

Suzanne began her professional career at a local agency, where she worked for 18 years and joined the HPM Laconia team in early 2020. When not in the office, you may find Suzanne with any of her five grandkids, or perhaps driving down the streets of Laconia with her black lab, Dyson, riding shotgun with his head out the window.

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Karen Hayden

Vice President of Personal Lines

Karen joins the HPM team with more than 20 years of insurance experience and 8 years of supervisory experience from the largest independent agency in the state. She has an in-depth understanding of the personal insurance market place match an individual or family with the best program to fit their needs and budget. Karen also has years of managing high net-worth clients and understands the complexities and demands of such accounts. When Karen is not in the office, she enjoys spending time with her family and friends.


Tom Hutton

Health Benefits Consultant

Tom has been in health insurance and benefits industry for more than a decade. He specializes in the health insurance needs of businesses by providing group benefits as well as coverage for individuals. He can help answer the complex issues involving the AFA and Medicare. Tom and his family moved to New Hampshire from New York in mid-2015 and took roots in the seacoast where they enjoy the outdoors with activities such as hiking and camping. When not at work or with his family, you may catch Tom court-side as he loves to play tennis as much as possible. You may also catch him watching a baseball game, but don't hold it against him - he is an avid Yankees fan.


Audra Kelloway

Agency Support

Audra is part of the agency support team and organizer extraordinaire. She ensures that the "behind the scenes" operation continues to flow smoothly whether it is greeting clients or organizing a charity event so that everyone can participate. While not in the office Audra can be found curled up with a Jane Austen novel and anything pumpkin spice. She can also be found hiking with friends or family or hanging out at the waterfront. Audra also has a passion for make-up and fashion.


Giselle Knight

Agency Support

Giselle is our ray of sunshine who always has an infectious smile on her face. This is actually Giselle's second time around with HPM as she left the agency 18 years ago to raise a family. Now that her children are grown she wanted to come back where she left off and was welcomed back with open arms. While not in the office, Giselle can be found spending time with her husband, Steve and son and daughter. She also loves to travel, especially on cruise ships heading down to the Caribbean. Giselle also enjoys quilting and crafting to make anything pretty. She also has a special place in her heart for volunteering at her church in Amherst.


Samantha Leahy

Personal Risk Control Specialist

Samantha, aka Sam, works out of the Laconia office helping clients with their personal insurance needs. She has held an insurance license since 2015 and has a passion for problem-solving. Her passion for helping and problem-solving runs deep because when not in the office, she may be found battling a blaze given she is a volunteer firefighter for the town of Ashland. She is also the proud mother to her son, Jeremiah, and enjoys spending time with him on the sidelines of a hockey game. Though she has little time to spare, a perfect day for Sam would be spent at the lake.

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Cathy Magee

Personal Risk Control Specialist

Cathy is a Personal Lines Risk Specialist with nearly four decades of experience in the insurance industry. Cathy is a life-long resident of Wilton which has allowed her to establish long and trusted relationships with area clients. Cathy enjoys spending time with her husband as well as traveling to new places, sharing with friends and enjoying the great outdoors.

Donna McLelland

Donna McLelland

ACSR: Personal Risk Control Specialist

Donna is a wealth of knowledge in personal insurance given she began her insurance career in the 1980s and earned her Accredited Customer Service Representative (ACSR) soon thereafter. As a personal lines Producer for HPM Insurance, she specializse in providing insurance options for homes, cars and personal toys so that clients can make an educated decision about what coverages are best to have the peace of mind knowing their valuable assets are protected.

When not working, you may find Donna reading, gardening, doing tae kown do (as she works toward her black belt), socializing with area Parrotheads or hanging at home with her pretty kitty, Hazy, and her one-eyed fan-tail goldfish.


Meagan McQueen

Personal Risk Control Specialist

Meagan joined HPM Insurance Laconia in 2019. She has a degree in business management and started her career in banking, where she worked for four years. Meagan moved over to the insurance industry in 2012 as enjoys the fast pace and building relationships with clients.

She spent the last seven years as a personal lines account manager at a local insurance agency before making a move to HPM Insurance. Meagan enjoys insurance because it is always changing and is never dull. When not helping clients with insurance; you may find her on the side-lines cheering on any of her three young children. She may also be found enjoying some quiet time with her husband and beloved pets Hunter and Rosie.


Sharon Mitchell


Sharon came to HPM Insurance in the spring of 2017 to head up the accounting department.  Though new to insurance, she comes with many years of accounting experience as she worked for more than a decade in accounting at Stonyfield Farm and earned a Bachelor of Science degree in accounting and computer programming from Rivier University.

Sharon is energetic and enjoys hiking, biking, camping and motorcycle rides through the mountains.  She is also particularly fond of running as she runs regularly and has successfully completed the Boston Marathon seven times in addition to several other local marathons.

Tami J. O'Neill

Tami J. O'Neill

CISR: Commercial Marketing Coordinator

Tami began her insurance career some 30 years ago, working on both the insurance company and agency sides. She has worked with clients across the county and is well versed in handling more complex commercial accounts. Her role at HPM is to build on this experience and assist clients in navigating numerous coverage and pricing options to successfully run their business.
Tami resides in Loudon with her husband, Jim, son, Logan, and Sydney, their beloved dog. While not at work, you may find Tami scrapbooking with friends, visiting with her sisters on Lower Suncook Lake, or spending time with family and friends.


Lorraine Plankey

AAI: Risk Control Specialist

Lorraine began her insurance career more than 30 years ago, at the NH Insurance Company, now a part of AIG. Two years later she moved to Massachusetts and began working on the agency side but after getting married, she headed back to the lakes region and worked for Noyes Insurance for more than two decades and then Melcher & Prescott for several years. Lorraine now works for HPM Insurance in the Bristol office. Lorraine loves her job because she loves customer service. She is a people-person and likes the challenge of finding her clients the best coverage at a fair price.

Heather Plunkett

Heather Plunkett

Account Executive

Heather joined the HPM team in early 2021 after relocating back from Texas. She has worked in insurance since 2016, specializing in Medical Professional Liability coverage for physicians and medical providers across all specialties. She brings this expertise to HPM to build out the medical professional insurance program while also being a resource for all commercial insurance lines.

Heather lives in Methuen, MA, with her husband Jason, 5 children, 3 dogs, 3 cats, and a’s never boring at the Plunkett house! She loves antiquing, being outdoors, and exploring the beauty and history of New England.


Rosemary Robinson

Agency Support

Rosemary, aka Rose, has been with Byse Insurance in Laconia since 2001 where she is part of the support team. She has an eagle-eye for detail and is a great asset for the many aspects of insurance that require close attention. She also has a sweet spot for Jelly Belly jelly beans, which lures many to her desk regularly. While not helping the office run smoothly, you may find her in her kitchen whipping up a delicious cake, pie or batch of cookies or muffins. She is also the proud mother of two children, Sabrina and Jesse, and granddaughter, Lily Rose.


Loretta Snell

Commercial Risk Control Specialist

Loretta joined HPM Insurance in 2019 as a commercial risk control specialist. She began her insurance career at a large, global insurance agency where she helped clients protect their businesses. At HPM Insurance, she is happy to bring this experience with her to a more local level by having the opportunity to meet her clients and speak with them regularly as needed.
When not on the job, you can find Loretta at a concert, at the beach, or in the stands watching her daughter play softball.

Jennifer Watman

Jennifer Watman

Personal Risk Control Specialist

Jen has worked in the insurance industry for roughly eight years, three of which as a licensed claims adjuster at two major insurance companies.  Jen sought out a change-of-pace and decided to work at an agency after moving to Milford in 2019.  She enjoys insurance, so wants to expand on this knowledge and work directly with clients to help protect their property before a claim occurs.  In her spare time, Jen loves exploring the Milford area with her daughter, as well cuddling on the couch with her dog, Peanut, while watching Netflix.