HPM Insurance understands that clients want access to policy services on their schedule, not ours.
Because of this, HPM clients can access critical insurance documents and request changes and information through the HPM Client Center, called InsurLink, right from their computer or mobile device.
Through the HPM Client Center, registered clients can:
- Access and download auto ID cards
- View policy summaries
- Request policy changes
- Request policy documents
- Upload documents to HPM Insurance
- File a claim (from desktop)
- Request certificate of insurance (for commercial clients)
- Add certificate holders (for commercial clients)
To ensure security, we do require that all insured's request an invitation from HPM Insurance to access the client center, InsurLink.
How do I request access to the Client Center?
Fill out the Request Access to the HPM Client Portal at the top right of this page. You may also ask your account rep to gain access. HPM will then email you an Electronic Delivery Sign-Off Form. As the form can be completed electronically, it will come from RightSignature. If you don't see the form in your inbox, please check your junk mail or spam folders.
Once the form is submitted, it will come back to HPM automatically. If you have difficulty with this, please let us know, and we can send the forms to you via mail.
Once we receive your written authorization, we will send you an invite to the portal that will come from firstname.lastname@example.org. In this email is a link to set your username and password. The username is your email address, while you choose your password.
Once you set up, be sure to save or bookmark the web page. If you forget, click here:
How to Access the Client Center on a Mobile Device?
If you have an i-phone or Android, download the InsurLink app. You can then log in with your username and password.
What if I forget my username or password?
Your username is your email address used to access the site. If you forget the password, you can reset it from the InsurLink login page.
What if I have multiple accounts with HPM Insurance?
All policies will appear in the Client Center if you have one account (like a home, auto, and umbrella policy.) If you have multiple accounts, say your personal insurance, as well as insurance for a business, or a few businesses under different entities, you can link the accounts to see them all under one user name.
To do this, please tell your account rep which accounts you want to access. Assuming you have permission, you will get an invite for each account. As long as you click the link in each invite and sign in using the same user name and password, your accounts will be linked.
Can I pay my bill through the Client Center?
As your insurance is billed through the insurance company, and not the agency, you can not pay your premium through the Client Center. That said, most of our company partners allow payment directly on their own websites. To see if your company has this capability, visit the Companies We Represent page.
Can I have multiple users access the Client Center?
We can send an invite to any named insured with an email address; however, we will not invite every insured unless specifically asked (to avoid confusion).
Because you can access insurance ID cards through the portal/mobile device, you may want each driver to sign-up for their own access.
If you have a commercial account, we can send out multiple invites to key personnel with the business owner's permission. Again, each can have their login and password.
If an employee leaves your company who had access, please be sure to let us know so we can remove them from accessing the portal.
HPM Insurance is here for you!
The HPM Client Center is in no way trying to dilute our relationship with you. We know you have your coverage with HPM because you want a local and trusted insurance adviser in your corner. If you have a question or concern regarding your insurance, we want you to contact us directly.
The Client Center is intended to be an extension of our service and dedication to you. As business can not always be done Monday - Friday from 8:00 am - 5:00 pm, we want you to get the information and service you need when you need it.
We greatly appreciate your business and hope you find the Client Center a valuable tool in simplifying your insurance.